Mydentist, Meadows way, Hadleigh

I have been with them for years but after constantly cancelled appointments then no dentists available but said the hygienist would probably pick up any problems. Now the hygienist has gone up nearly 10% again - time to find a new dentist.

If I could score zero I would. Went to my January appointment - the door was locked and no one there at all - no message to let me know. Got to my appointment today and was advised by a lady on reception (who incidentally should not be in any public-facing role of any kind, due to the absence of any etiquette but had bundles of 'couldnt-care-less' attitude), that all appointments were cancelled. Lady then proceeded to tell me in the same terrible manner that the text confirmation I'd had 2 days ago, reminding me of my appointment, was from Head office and nothing to do with her, and that everyone had been contacted to cancel - which I hadn't. I was polite throughout but glad I tongue-in-cheek thanked her for the inconvenience on my way out. Avoid this company at all costs! Lady on reception - you're in the wrong job!

The first appointment all went fine with no issues and a very friendly team. My second appointment was cancelled due to a dentist leaving the practice which I can understand as these things happen but I didn't appreciate being kept on hold for 15 minutes. My rearranged appointment has now also been cancelled with a month's notice. Avoid this dentist unless you're willing to bend over backwards to accommodate them rather than them accommodating you.

Recent had a letter saying they were now accepting appointments after covid, only to ring and find out they had no reception staff and to call back next week. What a joke

Avoid this dentist surgery absolutely disgusting service any NHS patients will have to pay £75.00 plus any treatment no doubt they claim money from NHS as well check out all the other negative reviews on this awful company shame I can only give 1 star wish I could give a zero star as that's all there worth next stop the press name and shame these cowboys

I rang at 08.30 for an emergency appointment and was seen at 09.45 the same day !
The receptionist was very helpful and Nelson was my hero ! He fixed my problem and I can’t thank you guys enough.

Went is as I needed emergency treatment. They were brilliant. Excellent service. Can't fault them at all.

Apalling serivce, Wont see exsisting patients under NHS, I didnt make an appointment during the pandemic and was kicked off the NHS list because I had not been for 1 year. Stange that my friend saw them last week after 3 years. Used to be an excellent practice, now only in it for the money. So much for looking after locals. Tried to complain to the practice manager who wasnt the slightest bit interested. Tried again today to speak with them only to be told to "make the complaint" so thats what I will be doing!!

Been with the dentist Practice for 10 years and couldn't fault them until the last 18 months they have really gone downhill, I haven't been able to see a dentist because the NHS dentist left, I kept waiting for a appointment, I got offered what I thought was a hygienist appointment wasn't anything like the service I expected, then got offered a dental appointment which turned out to be on there affordable dental plan and not NHS which cost me a fortune, then they want £392 for two fillings, which are £65.20 on the NHS.
Overall I'm very disappointed, be very wary when they offer an appointment, double check what your getting and how much it's going to cost.