Guildhall Dental Care

I have experienced two inspection visits to this practice and have not required treatment so my comments only relate to inspection. The staff have on both occasions been very polite. The dentist on both occasions clearly explained and discussed all aspects giving advice where necessary, and explaining options and probable future treatment that should be kept under review.

Reception staff are hideous. They lie through their teeth (pun not intentional). Very rude on the phone to me and then put the phone down because I said she was very argumentative towards me. Tried to call back and was ignored. She got stroppy because I refused to change the kids slots to earlier that day. I explained my daughter was doing her gcses and didn't want the appointment disrupting that so couldn't change to an earlier appointment which was understandable. Emailed to complain (Again) with no response. When I got there for the kids appointments I asked to speak to the manager and was rudely told my message would be passed on. Conviently the girl on reception claimed to be the same girl that called me, she was not. She speaks nothing like the one I spoke to. They protect each other, lie about emails being sent and also claim important documents have been misplaced due to the cross over a fews back. My advice would be to get in friendly reception staff, as the dentist for many is an anxious time and having mini bouncers on the front desk do not help matters. Or send them to manners and respectful school. So rude.

Once you get past reception and see an actual QUALIFIED professional they are extremely helpful. My children were both impressed by the dentist they saw and his dental nurse. Both friendly and professional. Happy with the dentists themselves but the reception staff are rude and obnoxious.

I'm a bit of a nervous patient and today's visit was great! I was dealt with patiently, with compassion and kept informed of the whole process along the way. The team are professional, friendly and I wasn't kept waiting (sometimes that can add to the build up of anxiety). Overall a successful visit!

The staff here are fantastic. The dentists are very nice , considerate friendly and are understanding of the situation you are in. The dental nurses are really good and helpful. This is a lovely dental practise.

It is impossible to speak to someone on the phone to book an appointment. I have rang them on different days at different times for several times and no response. I have left a voicemail, but they never ring back. Reception staff is not great, however, once you get to see the dentist, they are wonderful.

I had a filling done in Jan 2021 which was constantly painful but was ignored every time I mentioned it. Apparently it was fine. I put up with it until Aug 22 when it chipped and I was told it could be re-filled. It was worse than ever! Totally unbearable. I tried to have it looked at but was never given an appointment because I couldn't be fitted in.So I went to a private dentist who x rayed it and said the filling was touching the nerve. Hence the pain. I eventually got an appointment at Guildhall and related the private visit tale. I was told I could save the tooth by paying private prices around £500 for rootcanal work or have the tooth out. As I can't afford private prices I opted for extraction. It was agony immediately so after 2 days I went back to Guildhall and was told it was fine. The next day I went back to the private dentist in agony to be told it was an infected dry socket which needed treatment and antibiotics. I have emailed Guildhall directors twice but have only received an abrupt phone message from the dentist rather than the director. They clearly do not want to bother with nhs patients. I imagine if I paid privately then treatment would have been different. Avoid this place at all costs. I've lost a tooth that could have been saved and am still in pain over 2 weeks later. I'll be contacting the CQC.

Seen within a few minutes of my appointment. Given good advice by the dentist and able to ask questions, very clean and efficient.

I am not getting on with my small denture and my dentist took the time to explain 3 ways that I could change to. I really feel she understood how I felt. Our dental practise from the receptionist to the dental nurse are great and our actual dentist is superb.