Crescent Dental Care

I have been in pain for 3 weeks. I called 3 weeks ago to make an urgent appointment and I waited 3 weeks in pain for them to finally see me. I phoned them 5 minutes before my appointment, telling them I was going to be a bit late as I was stuck on traffic. When I arrived, I had been informed that I wouldn't be seen as I arrived late.
I asked again please if could they see me, because I was in much pain and I had been waiting 3 weeks for an appointment. The lady said she would try and ask the manager.
The manager came and refused to me see the dentist. She was extremely rude and had a terrible attitude. I was even embarrassed to speak to her. I do not recommend this place to nobody.

Been registered with this practice for years but honestly not satisfied with the front desk staff. they are not just nice and care nothing about the patients. They're just so rude and not very receptive at all and has become worse since Covid-19. I honestly can't remember being satisfied anytime I speak to them or attend the clinic and at this point, I rather travel miles to see a friendly dentist than deal with their callousness

Excellent dentist,as a extremely nervous patient, I was treated with great respect and put at ease straight away. My treatment is ongoing and I have no qualms about my future appointments, all staff are cheerful, polite and professional. Thankyou all.

I’ve been with this practice for many years. I had a broken filling this week and I was lucky enough to be seen the very next day by Mark,
(who’s an excellent dentist). The staff were all very friendly and the experience was top class. Many thanks.

Ii would be very helpful if receptionists tell you to come in at a specific time on a specific day that they actually BOOK the appointment in. I have travelled 20 mile for an appointment that was booked on Friday only to be told they couldn't see me as it hadn't been booked. Could I come back 2 1/2 hours later. Unfortunately no I cannot.
I have an appointment else where as I have stomach cancer. And with the price of petrol these days it is not economical.
The dentists however once you can see them are great.

Been a patient here for many years and struggled to get appointments prior to lockdown . Had an issue with a tooth and asked for help only to be told they couldn’t treat me as the dentist allocated had left ? Due to demand they refused to transfer me to another dentist within the same practice, said try 111? The most unhelpful place I’ve spoken to in a long time . Cleary to do with the practice going private over the next few months and NHS patients are being pushed out . Awful .

We've been with Crescent Dental for years. We've seen different dentists, who have all been pleasant, polite and professional. My child isn't scared at all, and we felt very safe with their precautions during an emergency visit today. No idea what happened with the bad reviews, but I'd recommend them.

Prior to joining Crescent Dental (some years ago) I was absolutely terrified of dentists and dental treatments. This all stemmed back to my experience as a schoolgirl visiting the NHS dentist clinic back in the 60's. My experience at Crescent has completely erased all my fears and I enter without any qualms. All the dentists who have treated me have been professional and put me at ease. This is particularly true of Nicola who has been my dentist for some time and I find all the staff are professional and helpful. Thank you for continuing to treat your patients under very difficult circumstances. And thank you Nicola for carrying out a totally pain free procedure which allows me to hang on a bit longer to the teeth that nature gave me.