Old Square Dental Practice

Hello, I am writing as I am disappointed with the dental practice.
Throughout my 8 years as a loyal customer I have not felt valued, you may ask why I have stayed so loyal if I was not happy. The answer is my wife and children all use the practice and I didn't want to put the children through moving dentists as it can be a horrible experience at the best of times.
During a recent consolation I was refereed to another practices in Leamington for work. The team in Leamington where far more polite and accommodating and made me feel that my needs where a priority.
Old square dental practice made me feel like they were interested in taking my money for check-ups however when it came to a more complicated procedure they could not ship me out quick enough to another dental practice.
From years of visiting the centre they still use a paper based diary, it's hard to get through on the telephone and they only accept cash which has always felt uncomfortable to me.
I regret using this dentist and exposing my children to the staff as during a recent visit they have been rude and again unappreciative of our custom and the manner in which one dentist spoke to my children is unacceptable in a modern retail environment.
The old saying a customer comes first is not flourishing in this practice.

The dentist I see is pleasant, friendly, professional and honest. He tells you if a treatment isn't right for you, even if the one he is recommending is cheaper, so he's clearly not just after the money. He describes everything he's doing as he's doing it and he and his dental nurse clearly have a happy professional relationship. I moved to Northampton 5 years ago, but am still happy to travel to Warwick for my dental care. I don't think I'd get better anywhere else.

Very little wait. Usual friendly welcome. Just shocked by the cost of a tiny filling. A down side of the three tier NHS price plan.

Edit: Another star added. This practice has improved greatly since covid, tbh I think the pandemic was needed to give it that much needed kick into the 21st century. They've actually now got new dentist chairs! They took my email address so they can email me reminders! The receptionists are really helpful and I've just seen Mohinder, the hygienist, who was excellent. I can't comment on fillings etc as I don't have any but the running of the practice is 10 times better now.

Edit: I've added one star. They are now seeing patients again for check ups. They also appear now - miracle of miracles - to have a computer based diary! They also now take card payments! I'd also like to make it clear that the dentists (and we've seen many come and go over the years) have always been good, for me anyway. Mr Panesar who we see at the moment seems very honest, recommending that I only come once a year. And he's brilliant with my kids.

Original post: I do find it strange how they don't accept card payments in this day and age. They have no computer system, literally an old fashioned paper diary. If you forget when your appointment is then they have to go through the diary page by page. It's like stepping back in time. My kids' check ups have been postponed three times because of covid, apparently because they are prioritising emergencies but I'm starting to wonder when they will ever resume normal service. But they still were fine for me to see the hygienist but not have a check up with the dentist.

First time visiting this dentist. The staff made me feel very comfortable. I was hesitant because I had visited another dentist in the area earlier in the year, and it was a less than pleasant experience. I have already booked for my next apt and am happy to say I have found my dentist for as long as I live in Warwick. Thank you old square!

Staff are always friendly and I was seen in great time for my last appointment. I have always felt very welcome every time I have been in and over all I am satisfied with the treatment I have received.

After struggling to find an NHS dentist in central Warwick, I was greeted amazingly and signed up with no issue at all. Had my first appointment there, in and out within 30 minutes, with amazing, sensitive and attentive service. Really helpful with my apprehension. Would highly recommend!

I’d used these dentists as my daughter was friends with the daughter of the dentist who first set up the practice until about 3 years ago (I was with them maybe 15 years or more) and always found my dentist excellent. He retired .....and I was passed to a new one who I found abrasive with his skills questionable. I complained. Asked if another was available and sharply told no. I then missed an appointment due to illness and when I phoned to apologise they told me they would no longer treat me as I’d missed 4 appointments over the years. Untrue except for that one occasion ... I always phoned and cancelled. But my feeling was it was about my complaint. They didn’t like it. Very disappointed to say the least. Front of house also unfriendly and antiquated record system on cards not computer. How they keep proper records is beyond me. And after my experiences I would not recommend