E8 Dental Care

I've been with E8 Dental care for some years now and have always received great dental care from the dentists there. But how the practice is run and how no discretion is exercised for things that happen out of a patient's control is what I have a massive issue with. Recently I came for a hygienist appointment, and unfortunately, I was 10 minutes late to my appointment due to travel issues. I called the surgery to explain why beforehand but no one answered. When I arrived at the dentist, I explained things to the receptionist who asked the hygienist if I could still be seen. I was told no, despite only being 10 minutes late and my appointment time being a 30-minute slot for my scale and polish.

Now I respect rules and regulations, but the lack of discretion with timings and cancellations at the dental surgery of recent is ridiculous. Things happen in life where delays or unforeseen circumstances can happen and the dental practice should allow a bit of room for that.

The £20 charge if you cancel a hygienist appointment within 48 hours is absurd as well. If this was 24 hours then fine, but 48 hours is excessive.

On top of that, I was told I would need to make a new appointment, pay another £65 for that new appointment, plus I was informed that I would be charged a £20 fee for the one for which I would not be seen for. I said my piece and walked out. And I will find a new dentist whilst I'm at it.

Oh and £23 for a check-up appointment, then an additional £65 for a separate scale and polish clean appointment with the hygienist is a borderline piss-take.

Christina the receptionist is the reason I keep returning to this practice! She is so kind, patient and personable and goes above and beyond for her patients, nothing is too much and it’s a pleasure to see her face before every appointment. She really is an asset to this practice ❤️

I have been going to this Dentist for about 3yrs and today is the first time I felt very pleased about my cleaning. Leo the hygienist did a good job thanks very much. I pray that you will be there for some time. Very friendly people Chris thank you as well .

I'm actually shocked to see some 4 star reviews but anyways. I have my regular check ups at this dentist only for my the receptionist to inform me that I have been barred from the practice with no prior notice. When I asked she said it's because I've missed several appointments and when she checked my appointment history I'd actually never missed any appointment. I emailed the practice manager Sehrish and it's been a month or even longer and still no response.

Had a crown put on incorrectly at great expense, refused to do anything to solve the problem. New management appear to be culling their lists of nhs patients

I won't be visiting this clinic again. They don't do any work and apparently in their own terms not specialised enough dealing with major work (like veeners, implant or bridges) because I complained about bad bridge work that need removal and they just didn't wanna deal with it, the dentist said I should wait until it falls (well that won't happen anytime soon!). Bridge work was just one of the problem, I had serious problem left by another clinic, came here for help as they are local to me but sadly received no treatment plans/treatments. They kept saying I had gum disease but offered no treatments or referrals. One time they gave me a 6 months ahead appointment date saying they were fully booked, I wrote a bad review, manager calls me to offer a next week appt., I attend and still they don't do any work. All they do is check-up on NHS (no treatment) but I wouldn't pay a penny if it was private either with the type of service, totally appalling. The male receptionist was rude when dealing with my query and kept speaking over me. He insisted that I had deep cleaning by the Hygenist when I didn't (like never), when conflict he said it was periodontal (I was told to make an appt. with the hygenist for scaling & polishing but sadly he couldn't be bothered, all it went was checking my gums (like how many times? It was already checked by the dentist a few times prior) and then given appt. for polishing 2 months ahead, and that is when I asked when would be the next appt.!). He was also rude saying let me do my job when some places he touched was painful. They were more efficient on sending my medical notes than doing any dental work! They didn't do any polishing, cleaning, scaling, filling etc. which all need doing and essential for healthy gums and teeth as sometimes just brushing isn't enough, and didn't see the seriousness of the problems that needs dealing. Oh, plus when you call them expect them to tell you to call 111 if something urgent. So they aren't the clinic that you'd want if you need major work or urgent care!

So this one too another time wasting scam clinic, I don't recommend.

Recently changed my dentist to E8 Dental care and I am extremely satisfied. I was skeptical at first, due to a bad experience with my other dentist, however this dental care is so welcoming and efficient.
Dr Gala is wonderful, friendly and gave the best advice prior and after the treatment. 10/10 Definitely recommend.

I have been with E8 Dental Surgery for a few years and can not fault the treatment and advice. Recently I’ve been seeing Dr Sana Shakeel and just had a white filling put in. I was given a lot of information prior and on the day and didn’t feel pressured to go ahead. The treatment itself was painless and lots of reassurance throughout. Both Sana and assistant did an amazing job. Chris on reception always provides a lovely welcome, very friendly and patient as it’s a very busy surgery. Highly recommend them and a lovely team.