Osterley Dental Practice

I’m changing dentist, not only do they deliberately make the cleaning painful and push so much that your gums that never bled start to bleed hugely but they insult you and insist that you need to pay the cleaning amount of £56 when nhs covers this nhs dental practice. I’d rather pay the private dentist since they care more and it’s £54 for the cleaning. The service here you’ll get better if you’re not under nhs. I’ve made an appointment for a cleaning but they only gave me a check up and turned me away and said they won’t do the cleaning appointment that I booked weeks in advance… don’t recommend

Really disappointed with their service. I paid almost £650 for a crown. The wrong shade arrived, I had to wait 3 weeks for the new shade to come. My temporary fell off and I called multiple times to get an appointment but to no avail.

I then came in to get the new crown fitted, they did not have the correct cement. Was rebooked an appointment which mysteriously disappeared off the system.

I was told I have to call in myself to find cancellations.

I've now decided to go to a different dentist to get my crown cemented. I haven't been able to eat for 2 weeks and have had huge issues as it was a front tooth. Really really disappointing.

From the lovely receptionist to the dentist Rona and the dental nurse, I cannot thank these guys enough. Highly recommend this practice. 👌

i was very happy with the service and the service agent was very friendly and i have no more pain and feeling very happy and pain free

I would like to say a big thank you Dr Winayak, and very grateful for fixing my teeth I now have perfect straight teeth, six months ago this was not the case they where badly out of shape with gaps everywhere, now I can smile and talk with confidence, I would highly recommend Osterley dental practice for a professional and caring dental practice, I will be using this dentist for many more years, thank you again Dr Winayak

Very pathetic service!! Long hours waiting time. I was booked emergency for my son(5 years old) at around 11:15am and was seen by doctor at 12:15pm

I really couldn't rate this dentist any higher.
I'm an incredibly nervous patient and not only have they been very patient with me but also incredibly accomodating.
I now go every 3 month for a cleaning and check up, I also get consulting on restoring my smile.
One of the most important thing that have been said to me in this practice is that they wouldn't sell me the most expensive treatments even if I asked for them, if I didn't need them.
I recently had some cosmetic fillings done and they were perfect, quick and afforaddble.
If you are new to the area like me, this dentist is amazing.

I rang to cancel my daughter’s appointment but the practice cancelled my son’s appointment at a later time as well!!!!

I rang the day before the appointment as my daughter works for Test and Trace and had been asked to work on the emergency surge testing taking place locally therefore I needed to cancel her appointment. I clearly stated my daughter’s name and time of appointment.
I did not mention my son or his appointment time.

When my wife arrived with my son she was told his appointment no longer existed. My wife explained that the cancellation was for my daughter and she had been present when I had made the phone call. My wife said that I had clearly stated my daughter’s name and time of appointment. I had not even mentioned my son.
My wife was told by the receptionist that my son’s appointment had been cancelled and all the appointments were now taken as it was a half day and he could not be slotted in.
My wife asked for a complaints form. She was told that the practice didn’t have any.
My wife returned home with my son.

It is not acceptable for the practice to behave this way. People take time off work for appointments. For the practice to turn around and say there is nothing they can do is unacceptable. It was their error.

I rang the practice to complain.I asked whether the practice could remain open slightly longer and honour my son’s appointment as it was only a check up. I was told that the practice manager would call me back. The practice manager is a dentist apparently therefore she would call me when she had finished with the patient she was with. I am still waiting and the practice is now closed.

I accept that mistakes can be made and that sometimes people are busy.

I would suggest that the surgery needs to reconsider its recruitment process if a receptionist can mistake an obvious female name with an obvious male name and cannot understand the time 10:15.
I would also suggest that the surgery needs an effective complaints procedure.
It would also seem that the practice needs a proper practice manager rather than a dentist operating two roles at once.

Finally perhaps the practice should consider how it communicates with its clients rather than just brushing them aside particularly as the current pandemic has made it difficult to get appointments and clients have had to wait a long time to get appointments... only for some idiot to cancel it.