Harborough Road Dental Practice

Called for a consultation for cosmetic work implants, was asked for £87 for consultation, I said I was happy to pay a booking fee today but not for work that has yet to be done, also advised the receptionist that I have booked at 2 other clinics for consultation for a fee of £25 both refundable if I proceed to treatment. Her response was "well you have to pay for it regardless so 🤷" I said I wouldn't and will proceed to find a 3rd option that charge a reasonable booking fee. She may just have cost her practice thousands of pounds. Poor service and ridiculous attitude.

Been a patient here since I was a child - still a patient now, with children of my own. Absolutely fantastic practice with very professional and friendly staff. Always very welcoming and will always go beyond to meet your needs and make you feel comfortable. Highly recommend

Me and my two little girls was going in for a check up today.
I was told by the receptionist who has always been on the blunt/rude side to wear a mask and put hand sanitiser on.
I told her no we don’t have to do this. And I also had an exemption card. Then the practise manager comes down and tells me I need to put on hand sanitiser and a mask or get out!!! I told him I had an exemption card but not on me as we don’t need it. Restrictions are removed and it also says on the British Dental Association you don’t need to wear a mask.
They are rude and enforce main stream fear narrative on to people who don’t agree with what’s going on and don’t want live in fear or teach children that’s how to live.
Facts are all restrictions removed clearly states on website!!! They are totally wrong and shouldn’t be bullying people to do something that are not required too or don’t want to.
My children was really upset. Rude and ignorant staff. Letter or compliant being sent! Disgusting!!

I have been visiting this dental practice for 15 years now and wouldn’t consider going elsewhere. Staff are always polite and helpful and go out of their way to accommodate. Don't pay any heed to the keyboard warriors slating the place, it is a small and friendly dental practice offering an excellent service. People who were stood on their doorsteps clapping the NHS during the pandemic seem to have very short memories!

I have been attending this dental surgery for 20+ years and have never had a bad experience, I've always been polite and the staff are very polite in return. Reception are superb and the dentists are brilliant. Anyone leaving a bad review in my opinion have already caused a problem and can't then get the service that they're demanding

The worst experience I have ever had with a dentist. Having paid £600 for a crown, it was far too large and had to be filed down. I ended up with an infection. The female dentist is rude and arrogant.When I challenged her on the treatment I received, she suggested I leave the practice. which I did happily.

I queried the cost of emergency treatment I received which was dealt with by NHS Complaints Team. This was eventually resolved but when I attended my 6 monthly check up, was told I was no longer registered as a patient. When I asked why I was told it was because I’d made a complaint against them. It was a query not a complaint. I went back to the HNS Complaints Team who said they can’t remove me because I’d complained. They said they’d look into it. I’ve now heard from the Complaints Team that, according to the practice, Dr Khan wrote explaining why I’d been removed. I’ve never received a letter or any other form of direct communication from them. It’s just a lie. The only person I’ve spoken to was the receptionist who told me my appointment had been cancelled on the day I arrived for it. I have found the receptionist over the years, to be extremely rude. If she’s not looking at something on her phone, she’s talking loudly to whoever is behind reception and your basically ignored. Avoid the place. One star is being generous.

I have regularly attended this dental practice for many years (since it started), and I have always been very pleased with the excellent treatment and advice that I have received.