B&M Home Store with Garden Centre

Selection pretty good.. shame couldn't buy any of it.
No trolleys at all and when asked was told they only had a few and they were all in use. For such an extensive store you'd think the management team would be more organised.

I have been going here regularly since it first opened. It's got a great selection of goods. There are 3 members of staff who are really nice but there are 2 who are absolutely miserable, downright rude and plain ignorant. How they ever got a job in frontline customer service is beyond me. Hence the 3 stars.

Can't fault the store or the stock, but the staff seriously need to lighten up. The lady who served me at the till was rude and completely ignored me on several occasions. I actually left feeling miserable myself after our encounter.

Great range of items - ended up getting twice as much as I intended haha. Very helpful and friendly staff. Prices are fantastic. Parking is exceptional. Recommend for bargains on great range of goods.

Lots shelves lined with the same products like empty storage boxes. They obviously don't have enough stock to fill the place. It's definitely gone down hill in past year or so. No stock no variety. Staff are ok but void of personality or life.

One of the best stocked one I have been in. The chap was really helpful looking for all the odd stuff from my list and the whole store is a treasure chest of bargains. Very pleasant visit.

Wow , absolutely the worst service I have received from a B and m store , ask to speak to a supervisor or manager , the supervisor came out and said she can't reduce the the price of the items I needed even though the boxes were damaged , she said the items are still new when you take them out , I said ok no problem and I then went around the store came back and asked the till staff for the store manager , they said she isn't in, the supervisor now comes flying out the office in a rush , they the till staff then said to this till supervisor that I would like to speak to someone higher , she turns to me and said she isn't in , I asked when will she be in , she said tomorrow , I asked what's her name , she said that she cannot give her name out for data protection reasons , I said I have never heard something like this before , I asked her what's her name , she said she cannot give me that , after minutes of towing and froing , she eventually gives me the name of the store managers name Penny ( I don't even trust that she given me the name of the manager) , I walked away , put my item down in a random aisle and I walked out and a lodged a complaint with customer services , she said to me that she has been a supervisor for 15 years , well I will say no more , it really is beyond belief how companies can have people like this working in a customer facing role , I will be putting this on social media as there is no company that turns and tells customers that their staff don't wear name badges and proud NOT to tell customers their names. They need to find a company that allows this kind of poor service and they shouldn't be employed by B and M . Very poor service . I think because this is being allowed to carry on in store this must be coming from higher up , it has to be .

Great mix of things that I’m sure to please any family.
The area needs a drastic and urgent clean up - come on guys if you want to attract customers keep it clean inside and out !
Thanks for cleaning up somewhat but this needs to take place on a regular basis.
I know shelves need to be stocked, but please get some order in the packing & racking of items ie the stationery files, inserts etc. Keep like with like and make it easier to see items. It’s in a really bad way now so maybe the designated person or manager needs help with organising displays etc
Less is more but have a range of relevant items.......