B&M Home Store

Overall this is a good store. However, their food selection is almost entirely unhealthy snacks and drinks. It was also quite difficult to find a simple bottle of water. Overall though this was a cheap place with some good deals.

good shop, but it's so stuffy no matter what time of year, you're dying of the heat anyway. Now there is a smaller choice of cleaning products or cosmetics, just one massive shelf of this same product just to cover empty shelves 😔 the store is more seasonal: garden, Halloween, Christmas for seasonal things you can find everything 😉

Drove 20 miles for an item that was showing as good availability online, only to discover there were not any in stock once we got there. Wasted trip and fuel.

Popped in today on the off chance they still had garden sofas. Nothing on the shop floor, but after enquiring about there availability 2members of staff said they had a couple in the warehouse at a reduced price-1 set had a few screws missing & was discounted (too large for us) then they took the time to bring out one already made up but with a small part too short. This was ideal & we bought it. Big shout out to the 3 males that went out of their way to help us-even to loading it in the car. Great staff!! Thank you!

Used the website first to check if B&M sold what I was looking for then went in to my local store.
Couldn't find what I has seen on the website but found a better alternative, albeit more expensive.
You could tell Christmas isn't too far off as the shelves were bulging with Xmas goods that you may or may not need. There was at least 4 staff adding even more stock yet only two tills open, both with a slow queue.

My attention was briefly drawn to a female who passed in front of me and exit the store without going through the till, carrying something tucked tightly under her arm. Since customers, including myself, don't use a carrier bag for our goods, who knows whether she had purchased elsewhere or stolen from b&m.

It was okay not a great deal of customer service as I asked for an item I could not find needless to say I thought a little rude but should I expect more, very disappointed

I understand being a store manager it’s important to save money for business but to look after customers and listen to them is also very important.
We had a gift pack in which there were number of sauces were packed in a packed. We bought that to give a gift to some one and best before date for that box is 05/05/2024.

When we came home, we realised that this gift may not be appropriate for the person so thought will refund and buy some thing else.
But when requested for refund the store manager from Aykesbury, retail park store ( Katie) very rudely did not even listen to us properly and said food items can not be refunded.
This was not the frozen or item from refrigeration , fruit or vegetables and was properly packed and best before date as mentioned was 05/05/2024.
In all store no where it was mentioned about this item or other food items that it will not be returned and refunded.
The most disturbing thing was her attitude that I wanted to speak to her and was just looking some where else and not interested, what I wanted to say.
Very rude behaviour, we were regulars and loyal customers but no more now.
I have stores where even frozen items were fully refunded to make customers happy and then put those items into waste . She could have said sorry without being rude but business, profit and bonus mattered to her most not customers.
Thanks

I need to say a huge Thank you to (YVONNE) for going over & beyond to help me with shopping and also taking my shopping to the car she’s a star more than just a member of staff .
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Many Thanks.
GOD BLESS