Dr C M Wilson & Partners

Helpful receptionists at all times and I’ve been coming to this practice for five years and never had a problem. The nurses are so lovely. I know it’s a faff now with the new system during covid and having to ring in at 8am to get triaged or see the nurse but I do believe staff are doing what they can in these times and I’d like to give them a great review because I feel they deserve it. I’m moving home so this surgery is no longer in my catchment area but I’m gutted as I probably won’t find anywhere as good.

I never write negative google reviews for NHS healthcare services as I am a healthcare worker myself and fully aware of how NHS staff are generally trying to do an outstanding job despite desperately unsustainable workloads and immense pressures. But very very unfortunately, my experiences with this practice have been deeply disturbing, to say the least, and outright infuriating at times. So I write this review with a heavy heart. I have to agree with the frustrations expressed in the reviews below.
Starting with the good - Once you can battle past the reception, the doctors have always been very good. They listen, they ask all the right questions and make sensible treatment plans. They are supportive and seem caring. A couple of encounters with nurses have also been very positive.
Now the bad - The reception! Not all - a couple of reception ladies are good and sensible. But the others are simply obstructive. They won't let you book in with doctors, they make frequent mistakes with prescriptions and paperwork, they lose letters handed in personally, and they are always arrogant and rude. They make absolutely ludicrous, non-sensical, baffling suggestions to a problem you call about, to the point that you lose your temper. The most scary part for me is that they even try to casually impart clinical advice, along the lines of 'If I were you, I would do xyz...' - this is appalling and dangerous. I have heard tons of similar stories from other neighbours and friends.
Unfortunately, poor workplace practice is filtered down from the top. I have come to understand that the practice manager is part of the problem, and complaint letters handed in or posted tend to disappear (this practice has very poor IT systems in place). So this online review is an appeal to the doctors of this surgery - to change something before a catastrophe happens. I am young, mobile, assertive, and NHS-savvy, so I can advocate for myself and fight for safe healthcare. But many others are vulnerable and cannot.
Whereas clinical triaging, when practiced by clinical staff, is an integral part of clinical practice, there is a limit to how much triaging non-clinical staff can do within their limited understanding of a vast and complicated subject. At this practice, this triaging has been turned into a power tool for a few, to assert control through deterring patients. The problem could be systemic, with the general workplace culture, or with the training, or with high workloads. Whatever it is, it needs resolving.
We were with other practices over the last 10 years and never had a problem. Now, my family are seriously considering moving out of the area just to leave this practice.

The Doctors are fantastic here and each one I've seen has been caring and efficient however, the reception staff are not so nice. I find them rude, very ignorant to speak to and belittling. They gave me the run around before Christmas and wouldn't let me speak to a doctor about if the Monerva Vaccine was safe for me to take due to allergies that cause anaphylaxis. I spoke to a nurse in 2021 who advised me to only have the astrazenica vaccine due to my allergies but because she hadn't noted this on my medical file, I was basically called a liar by the receptionist. Every time I call they sound patronising and are rude and very dismissive and unhelpful. You can't make a complaint to the practice manager as they state there is no email whenever you ask and my written complaint has gone unacknowledged making me think they have opened it and got rid of it. Sick and vulnerable people need empathy and these women do not have an ounce of it! I feel worse after wvery phone call I have to make to them. As a doctors surgery surely this should be a high standard of care and service! They are the face of the practice so to speak and as such should be caring, approachable and compassionate to the patients not treating them so poorly and making them feel worse!

If I could give this practice a minus I would the receptionist seem to think they all run the show they never answer .... if and when they do answe all appointment are gone or one only for household what a joke am I supposed to pick between my neice and nephew both toddlers or my elderly mother ........ the Dr seem to all be google doc apart from the old ones there's one LADY Dr z*** the rudest evr doctor has no people skills this place is a joke will be looking elsewhere for my family ... you want me opinion don't bother let this place go out of business they will soon start caring for their patients again when they realise no1 wants to be with them anymore ....

The staff here are always very helpful and polite. I've always had positive experiences for over 30 years.

I just had my cervical smear with Sr Rashmi Singh. By far, it was one of the best experiences I’ve had having this procedure. Sister Singh was polite, courteous and very professional. Everything was explained in detail, I felt very much put at ease and was treated with dignity and respect throughout the whole appointment. The public should not just be quick to write negative reviews but also positive ones when they, like myself today, receive excellent care.

Poor service and long waiting time to get an appointment.Not friendly staff including doctors.

Worst practice I’ve ever attended. GP’s really try but the admin/reception team really let them down. No patient care and have seriously put my child at risk and will take no responsibility