Parkside Surgery

Feel like sometimes doctors don't take you seriously. I'm just not being listened to just being told that I'm overthinking and to stop googling.

Some of the reception staff are rude on the phone I asked when I was going to hear back from the doctor as I was told Tuesday to be told "I don't know with how things are going at the moment" ...

I have swollen lymph nodes in my armpit and they are telling me to wait 6 weeks before coming back which i know isnt right as I've spoke to 111.

Just feel let down and very worried aabout my health and helpless

Never had a problem with the staff here. The doctors and nurses are all good, and the receptionists are friendly and helpful. I find that if I treat them with kindness and respect, I receive the same treatment in return.

Receptionist very rude think her name is donna based on other reviews, needs to learn some manners if shes gonna be in a patient facing job. Its people like her who give the GP receptionists a bad name - went for my 1st Appt today so didnt say anything but next time I will say something if her attitude is the same. If she cant hear patients properly then maybe this isnt the best job for her.
My midwife was very proffesional and caring though - so il give 3 stars. Would have been 1 based on the one receptionist. (Not all)

Bad Reception Service. They are always busy and you are lucky enough if they will pick up your call after 30 minuets or 1 hour! Then some of them are very rude towards patients, they don't even listen and most of the time i need to talk loudly to make sure they listen my request. And today, wao...they don't have even the register to check our appointments. I am going to complain because this is enough.

Park side receptionist are appalling they never answer the phone i have been calling all day no answer and its not the first time iv experienced this!! If they that busy they should recruit more staffs or they shouldn't be taking on to much patients.

Spoken to two different different receptionist’s and both have been shocking. Why is it that all receptionist’s at G.P. Have no idea on how to speak to people!!!!! The latest one I spoke to was called Laura, absolutely disgusting! Directed me to order my prescription through the app and even though it doesn’t work they are unwilling to help.

Dr Maudsley has provided exceptional care for my step father. The surgery has been very responsive and caring. Would recommend!

The surgery has put in a new telephone system which holds your call in a queue and tells you what position you're in so you can hear that your call is moving up the queue. The old method of fighting against everyone else to get through and it just being engaged or cutting you off was very stressful which is not what you need when you're ill. This is a massive improvement and I imagine it will cut down on the negative experiences people have had when trying to make appointments (myself included).