The Sollershott Surgery

The reception staff you to call 8:30 or 14:00 to get appointments. If you call 8:29 there is a recording playing, the appointment lines open 8:30. If you call few seconds after, 8:30 , the recording says no more appointments available and asked to call 14:00.

Then they giving you and option to dial if the appointment is urgent. Egan you dial that option, someone will speak to you and say , call back 2 pm or book online. When you trying to book online every single time, you will receive the message to say no online appointments are available.

I am not saying all the receptionists, but some are very rude and no knowledge of customer care.

Receptionist can be rude and blunt sometimes and most of the doctors just wave you off and don't seem to care about why you're there

I just came off the phone with a
very rude receptionist. Most of
them now are very very rude
unlike what we had some years
back. As someone who needs
medical help, don't let their
rudeness ruin your day

Was sent here from a referral from my usual drs. Very polite receptionists and lovely clean spacious waiting room. Parking wasn't a problem, but could be if busy. Nurses were so kind especially as I was a rather nervous patient. Highly recommended.

The couple of times I've been the staff have all been really friendly, kind and effective

I am very grateful to this GP surgery. I am new to the area and the process was easy to become a new patient all I needed to do in person was verify myself with ID and voilà.
The receptionist was very polite and made the process simple. Thank you.

Rude staff. Just spoke to a women on the phone and she was blunt, rude and didn’t even try to help me when I told her I needed an appointment after a certain time, and it’s been two weeks and it was the first time I had even got through. They also don’t even let you finish what you are saying before they demand your date of birth.

The reception staff are really lovely, very warm people. The doctors are professional and very kind. Been at some terrible GPs in my time, but this is not one of them! Highly recommend.