London Doctors Clinic Private GP

I had an appointment March 22 at the Kingston location and the entire experience was wonderful. Booking online was easy for a tourist from out of town, the executive suite/co-working space where the office is located (The Smith Building) has helpful reception staff with a comfortable waiting area, and the doctor was competent and compassionate. 5 stars from me.

I used the services of the London Doctors Clinic in Guildford, Surrey for an Immigration Medical as I am moving overseas.

The booking process is simple and quick. On the day of my appointment the surgery was easy to locate and in the centre of town.

It's beautifully decorated, with a friendly welcome on arrival. I was called by the doctor on time (literally to the second), amazing service, very relaxed consultation with good conversation (unrelated to the appointment).

I was out again, exactly on time.

Overall it was incredibly efficient, with great service and I would not hesitate to use their services again should the need arise. Even for an everyday GP consultation rather than using the NHS where you struggle to speak to someone, struggle even harder for a response or an actual consultation.

I couldn't believe how well I was treated. I was tied of hanging on the line at the local NHS clinic, so decided to give this a try. WOW just Wow, i got an appointment straight away, when i turned up the doctor was amazing and actually listened to me, rather than the NHS Dr that just types what he thinks you are saying. I got a bit more than my 15 min slot, the Dr said my health was more important than a few pound and didn't charge the extra. I will almost certainly use this service again if needed. I have already recommended this service to my friends and family as its stress free and easy.

Absolutely awful. Booking form does not mention that you have to be over 18 to have the hayfever injection. The Dr was rude when I queried this and said it’s a marketing ploy and I may get a refund! I have emailed a complaint and heard nothing back other than a request email to write a review! Shocking

Worst experience of service I have ever had. The address the clinic text me as a confirmation was 11 minutes down the road (according to Maps and my Uber driver), a completely incorrect address! Then after much duress in finding the location as the other part of the text confirmation says the clinic is in the Royal Garden's Hotel, when in fact it is next door and down a completely lift. Not to mention when I was lost and calling on the phone number given after initially getting through to the automated service I was then transferred to absolutely nothing, just a blank line, not even hung up on, just nothing. Being a visitor to London I had no idea where the Hotel was. When I got to the front desk I was notified they have a 5 minute wait process and I would not be seen. I had paid in full, used their directions, called to request help, been on time for the address I was text as a confirmation and no I could not be seen. And furthermore was informed I would not be able to file a complaint. This is the very worst experience of service I can remember experiencing. Not to mention I still haven't had my ailment addressed.

I had a very helpful meeting with the GP. A referral letter to a specialist was received the following day. Excellent quick service

The St. Albans location was easy enough to find being a visitor from Canada, and the doctor quite professional. However, she prescribed penicillin for two arm abrasions she said were infected. I went specifically on a Thursday as I was a bit concerned I was developing an infection and knew the weekend was fast approaching and if I didn’t seek medical attention I could be in real trouble. Friday morning I awoke to red rashes starting at the ankle and going up both legs. Called the St. Albans number initially unsuccessfully; tried 8 or 9 times. When I finally spoke to someone I was told the doctor was fully booked that day, but to stop taking the penicillin. Left my contact phone number (local) and was told the doctor would call at the end of the day - she DID NOT. I ended up Uber-ing to Welwyn City Garden, Urgent Care, that evening, where I received excellent care.

Not impressed, not at all my usual experience of private health care. Buzzed in and told via intercom to take a seat at the top of the stars. Doctor was less than welcoming. The consultation notes emailed after the appointment mentioned a condition which had not been raised face to face and which I would have wanted to discuss. Would not go back.