Balfour Road Surgery

A great GP practice. They have treated my chronic illness over years in a professional and caring way. Never have I ever missed getting my medication because of their diligence and attention to detail. I really can't thank them enough for their care and at times going above and beyond their call of duty, as they have squeezed me in an appointment when fully booked. Thanks again.

If there was a way to give negative 5 star, I would have given that. I attended this place with an appointment for my family - two adults, 3 children. We both took time off from our work. We were refused entry as we did not have masks, but told nurse will see us. 10 minutes later, I asked why can I not get in and mask is not mandatory, I was told, its their rule. I asked how long do I have to wait on the road, I was told first 4 patients, than 2. Then the supposed practice nurse came to see me, and told me she will not see us without masks and they cannot provide any masks. I When I demanded to know on what basis she was refusing treatment, I was told that I am not even registered, and if I behave this way, even before registering, they will not register me. I demanded to see practice manager, I was first told, they will speak to him, but then, that I cannot see him. I asked for complaints procedure, I was told, there is none. I asked for details of making complaint, I was told just write by going to the website, and refused to give permission, I was told if I do not leave, they will call the police. All of this in front of my wife, children.
It is disgrace of a practice, and shame on NHS that they allow this kind of individuals to operate.

Very rude and unprofessional receptionists. How can they tell you to put a mask on when coming into the surgery when it is not compulsory now?
But will not offer you any and you must bring your own. I called this morning at 7.59am to get connected for 8am and I did at 8am to be told the que ahead of me is full!!! How is that even possible. Its impossible to get through to them and when you finally do all appointments are gone. But when they need you to come in they have tons of appointments available. They pick and choose who they want to see. It's just so unprofessional and very racist in there. Do not register yourself with them they will only let you down. They need to be shut down and all staff need to undertake some sort of training on how to act around patients. NHS NEED TO SHUT THESE PEOPLE DOWN.

Very hard to get hold of anyone; the line rings forever. If you miss a call for an appointment or anything it takes about 30 minutes for you to be connected after that. They only do not tell you exact time they will be calling failing to recognise people are at work and then when eventually they do ring they try once and then that’s it your appointment slot is over. If you a miss a call and ring back the receptionist does not know why anyone ring because they don’t have any sort of a ‘notes’ system to check this. Secondly they changed my address on the system to an address I have never lived at which has caused multiple issues and then told me I need to come in during the week with proof of addresses which I need to photocopy myself even though they made the error. Massive GDPR breach. Complained to practice manager and none of the issues are yet resolved.

Very disappointed with this surgery and the bank of locum doctors used! Had my first appointment of the year 2022 in December and they couldn’t even get the prescription right for my sons! Please avoid joining this practice. It is with deep regret I am writing this review as I have been a member since 1989 and now will be looking to go elsewhere.

Receptionist don’t speak clear good english. They also stick to they own people and treat others different.
They pressure they patients with mask in entering the building over the phone which is unnecessary . The doctors are unprofessional they just on the computer most of the time, trying figure out what’s wrong you. They pass you onto a another doctor and send you back in waiting room. The doctors don’t examine you. They try to figure out what’s wrong with you, and then they put you on medication and send you home.
My mum was there for over 30 years and they now have discharge her, because of her address which is still in the same borough, which don’t make any sense and she’s currently off sick. The place needs to be closed down. They have very bad service and communication skills for patients. Don’t register!

Almost impossible to get an appointment without waiting on the phone for an hour.
Then you never get seen. Phone call then fobed off.
No compassion whatsoever, I was advised by the pharmacy to see the doctor immediately. When I went to try to get an appointment I was told with a blank face that there were no appointments available, even with the fact that my blood pressure is so high I could have a stroke at any moment. This meant absolutely nothing to the person at reception, who could hardly speak English.

This GP should honestly be reported and maybe if enough people did it there will be some change. First, it is basically impossible to book an appointment due to the weird booking system and honestly some of the doctors are incompetent and will only give painkillers and nothing more. I wish i could give it less than a star!