Cox Lane Surgery

they have training days all of the ICP surgeries within area have training day I feel this is very unprofessional.when I needed to seek help which would been simply been resolved with a call.when I got Call back they didn’t give time to answer it literally less than 30 seconds it went to voicemail on a no caller number!
I’ve had to call 111 and still situation couldn’t be resulted. A very very unhappy patient and will look possibly to changing to different surgery as there has been number of issues this seems to be ongoing problem.

1 star is far too generous. No other choice but to use this practice due to my family members disability . Truly abysmal. I’ve never dealt with such an unprofessional surgery in my life. The lack of patient care is astounding. The receptionist sounds half asleep and is quick to hurry you off the phone without carefully listening to what you need. Their phone directory is out of date, which was a hindrance, as it meant I had to chase down current phones numbers instead. The worst part is the receptionist didn’t even attempt to help with getting the contact I needed despite the fact that they are part of the medical team and should have updated their details! Months upon months of waiting for new home medics equipment. A lot of negligence, I’m honestly flabbergasted they’re still an open practice. You would think with all the horrid reviews they would fix up their work ethics, but it seems they couldn’t give a monkeys. Disgraceful. Avoid if you can.

My husband and I joined this surgery last year and I am not overly impressed. Yhe receptionists don't answer the phone all the time. When you do get through there are no appointments available. I had to go into the surgery and make an appointment as they didn't answer the phone. There is no answer machine to leave a message. The nurse was rude to me when I had my flu jab.

They have forms to fill for everything but they switch them off when they are closed and even when they are open they switch them off when they have reached some random number, which usually happens around 11am. That means if you want to request a repeat prescription or have an admin question, you have to do it in a very short period between 8 and 11.

Appointments are extremely difficult to get and are usually several days away.

I filled the form with one health issue and got a message back saying they would call in the evening. I never heard back again.

When I moved here I needed some inhalers I've had on repeat for years and two stopped working so was running low. I was struggling to get an appointment and it wasn't on repeat here so I rang and asked what could be done urgently and the receptionist was very rude and just said its my fault if I run out so they can't help me. They said to send a message and it might be looked it and gave no other advice. I got the medicine a few days later which is the longest it's ever taken.

I also have concerns that the group also own the other surgeries near me so I have no choice to switch.

Really appalling service from the prescription lead today. There is no understanding of an emergency and all you get is “call back tomorrow to try to get an appointment or a telephone call” or “to call 111”.
There seems to be no duty of care towards patients who are in an emergency but not requiring A&E.
Asked to speak to a manager and I have to fill out a feedback form to get in touch.

I found the receptionist to be very polite and friendly.
I was very happy with the doctor I saw and had a thorough examination regarding my ear problems

I have always been very satisfied with the surgery but recently with the Covid way of working, sadly everything is gone pear shaped. When I rang and eventually get through, sadly the staff are not very helpful at all and the doctor claimed that they have rang when this is not the case at all. There is nothing wrong to admit the truth, if contact has not been made, accept it . This is getting very frustrating as it is nearly one month i have been waiting to speak to a doctor !!!!

Seriously the receptionist needs to be changed, had an awful treatment by her, extremely rude, she was fuming that I had an emergency toilet issue due to medical condition and used toilet and I was told never to come back again…What kind of attitude of NHS staff was very helpful!