Plas Meddyg Surgery

My parents and I registered with the surgery back in September last year. Though there have been a few issues, the thing that has disappointed me the most, has been the attitude of the receptionists. I can only imagine how difficult the last 2 years have been for them and what they have had to endure. However, I have been a receptionist and in customer service for over 40 years and no matter what industry or profession you are in, as first point of call, you are the difference between a good call and a bad one. You can make someone feel better or worse. Even if you can't offer a solution, courtesy, and a caring attitude goes a long way. At Plas Meddyg, I have been greeted with indifference, impatience and incompetence. Until today when I called the surgery and spoke to Hazel. She is the epitome of what a good receptionist should be. Thank you Hazel. The five stars are for you.

I phoned today at 14.25 for a face to face appointment for next week. I was first in the call queue. The receptionist answered & put me on hold by the time she came back to me I was told all face to face appointments had gone! When I queried this as I was 1st in the queue I was told it was probably because her colleague had booked them dealing with people in reception. So having wasted over 18 minutes on the phone, it is obviously easier to go to reception just before the appointments open at 14.30 & book that way as you can't be put on hold! So that's my plan for next week!

A couple of months back I had severe toothache and was put on Antibiotics by the dentist. Littie did we know I had severe side effects to the antibiotics and I ended up vomiting consistently as well as sweating profusely and having crushing chest pains which meant I went into hospital twice with the ambulance. I wanted some advice on whether to continue taking the course of anti biotics but this GP surgery refused to see me even though it was an emergency and said I needed to wait 7 days for an appointment!

A good surgery when you can get through. Been trying to call all week and told to call back. Today I've been first in the que for close to an hour before giving up. Glad it's not anything urgent.

I have recently joined from another surgery after moving and have only had a couple of dealings with this surgery but so far i can’t fault them. They are super caring and kind especially nurse Wunmi. What an amazing lady!

Appalling decline of the surgery. Only issuing 10 direct appointments per day on the occasion l rang. What about the other hours in the day. You have more chance of a audience with King Charles than a Doctor. Promised an a appointment at erith hub, guess what, the hub had never heard of me !!., no appointment actually made for me, repeatedly missing information off of medical certificates.

When I was 5, I was severely ill. I was constantly drinking water, getting up multiple times in the night to go to the toilet and sleeping a LOT throughout the day. My stomach was severely swollen and I was painfully underweight. I looked like I’d been punched in the eyes as they were so black. My mum decided to make an emergency appointment with yourselves, and when we got there, the doctor took one look at me and passed it off as a “viral infection” and told my mum to bring me back two weeks later. Thank God my mum fought the case as when I got to the hospital it turned out I was suffering from diabetic ketoacidosis and little to our surprise I was type 1 diabetic. Had my mum left it though, I would have been dead. Ever since then, me and my family have had a huge lack of support from yourselves and we are disgusted by how we are treated when we come in (if we even manage to get an appointment or even spoken to).

I have been a patient for many years. No complaints at all.
My husband had a lot of contact with the Doctors and Nurses till his death. They looked after him with compassion and kindness.