Porters Avenue Doctors' Surgery

If it was possible to give 0 stars, I would. My father has had degenerated disc for the past 2 years. It has been so hard to book an appointment with this surgery and all they give him is painkillers for his pain. Little did we know that his herniated disc has exploded and if he doesn’t have an operation soon he can be paralysed. Despite multiple talks with the reception and supervisor I can never get an urgent appointment for him, I have requested a MRI and for him to be transferred to a hospital for this to be looked at. This was last year November, an appointment was given finally from the hospital for August this year. The reason for it being this late is the GP’S mistake with paperwork. I had to go somewhere private for them to just tell me that my fathers condition has gotten worse and need an operation urgently. You can never get through to the reception over phone, they never get back to you and help. I have also had issues regarding my mother, I have been trying to get her a sicknote for the past month and now her benefits have stopped because the doctor never called us for the appointment. And getting an appoint is impossible anyway. I went to the GP taking time off of work in the morning because they don’t pick up their phones. They said they will call me back for the sick note. Did they every call? Of course not. I am definitely changing my GP. If you care about your health you shouldn’t go here.

This is possibly the worst GP surgery in Europe. I was on phone for over two hours today 14:17 to16:22, 28th Sept 2022 only to be deliberately cut off line. This was not the first time it would happen to me.
Residents are better off without this horrible surgery.
It is a waste of public funds.
Porters Avenue Doctors' surgery is not fit for purpose.
ZERO STAR.

Worst GP ever. Please avoid. My daughter have been sick for the whole week with bronchitis, the fluid started build up on the right side of the lungs. They did not gave the appointment until Saturday last week when it got cancelled 30mins before the appoint and rescheduled to today. 4 days later. We had to pay money to get private doctor. Could you imagine if we waited 10 days to dee doctor in this GP? Disgusting service

It is the worst GP practice ever. I had to wait for a week to be seen by a practitioner and told by her that she can't prescribe me the medication and I had to wait for the doctor to see her notes and send me a text message. Do I really pay tax for that kind of service? Never go to this practice.

I have been waiting long and hard before writing this review. This GP needs to be shot down and everything reevaluated. In a whole year I was never able to reach them by phone. NEVER! Even if I wait 30 mins, an hour or 2, the never answer the phone! Or call back! Most of the times I walk over there for an appointment, prescription, referral, anything. But today I am feeling very sick and dizzy, can't even get out of bed and walk. I really needed an urgent doc appointment. How can I go there in my condition? Who is to blame if I fall on the street and break something? Absolutely ridiculous and the neighbours should gather formal complaints against the NHS for leaving this place to function considering all the reviews and our experiences.

This is a serious concern and should be looked upon by some one in power urgently. I request Council Leaders, MPs and other authorities to please look into this.

Though the Government guidelines clearly states the patients can be seen Face to Face, it is not happening.
Been 3 days now I am on call every day for my little daughter and no one answers.
The Out of Hours Surgery Don't answer.

There is a huge queue when you call 111.

We think we really need an answer as to what is happening.
Who takes responsibility if something goes wrong.

We do appreciate there was a time when there was added pressure due to COVID but this is now back to Normal.

I have been on call since 9 this morning with no one answering and writing this review at the same time.

Travelled an hour to be told the equipment required for test wasn't working. Did not try to call to let me know until 3 minutes before whilst I was sat in the waiting room. Do not attend this practice if you can help it.

Very rude nurse. Worsed experience in my life. Would no recommend. Stay away.

Update. I was helping my father with this GP because of his bad English, and I gave them my phone number. Unfortunately, he passed away last summer. But they still keep calling and texting me all the time about upcoming health checks. No matter how many times I tell them, he passed away.