North End House

Staff are all lovely but never on time.

I came for an appointment in 1996, I still have not been seen.

Useless and unprofessional. Don't even bother. They gaslight and tell lies.

We can all have rough to me in life at some point. But do not engage with this place unless you want someone to tie the noose for you.

Unbelievably bad. Got appoint a “care coordinator” who then ignored me for a month. I asked for a new one and eventually got one. She was supposed to contact me months ago and I’ve heard nothing. Still in the process of calling various people to try and sort this out. A poor poor excuse for a mental health service. Just leaving people with nothing when they are vulnerable and need help. Truly disgusting.

My original councillor left, she was great. Then I had several sessions with someone else and all I got was "mhm yep okay", never gave a me a shred if advice or guidance on my boderline personality disorder.
Then while going through the most traumatic time of my life (lost family members, fell out with toxic friends, lost my entire breast after a complication with surgery) I missed an appointment and instead of being checked on, I was immediately discharged!
Absolutely disgusting and sent me further down the rabbit hole.

Do not go anywhere near this place. They dragged their feet for over a year making me much worse. They lied about a psychiatrist appointment which was going to take another 6 months. I had to seek private to get anywhere, he diagnosed me in one session. I finally got an amazing care-coordinator through them, had a great support network and was the happiest I've been in my life.

Due to a restructure I'm no longer in the catchment area. Despite living 5 minutes away. They have assigned me a new care coordinator who has made no effort to build trust and sent me forms to track my ADHD it's laughable.

I'm now split across two surgery's and have no idea who to speak to. I have autism and they have completely disrupted my life. Half the time noone picks up and if they do they promise a call back which literally never comes.

I went from dancing at my sister's wedding to feeling suicidal unable to cook a simple meal. All because of this service. Everyone tells you it's above their pay grade. Truly dreadful. They'll act like they're helping because they passed on the information but no-one actually cares.

It's excuses and red tape to hide behind.

AVOID.

Awful. Help needed and promised was never received. Rushed through appointments and never listened to, but was still prescribed potentially dangerous medication without a diagnosis. Ignored and patronised. Would have to call up again and again for simple things, most of which after a year and a half of 'care' were never remedied. And who still uses fax??? Phone call is the easiest/only form of communication which is highly exploitative for a mental health facility. Honestly shocking. Go elsewhere if you can.

Takes 11+ phone calls just to do minor things, friendly staff in person but fairly useless to actually get a lot of things sorted.