Acle Medical Centre

Used to be great but a computerised system has killed it!

Multiple times I've used to phone system and been told I would get a call back from a doctor, yet I'm forgotten about. Yesterday I had a phone app with a nurse who told me to ring to come into the surgery today for a gave to face app as she deemed it fairly urgent. I'm yet awaiting on another call again later today as its a different person who will be ringing me so they may feel differently. I'm just being passed from pillar to post as always.

Terrible computer system causing complete impersonal service, telephone not an option as the receptionist doesn't speak clearly and they really don't want to speak to you, only deal with you via their website. You cannot see a doctor without seeing a nurse at least four times before they allow an appointment with a doctor, who listens for a couple of minutes before standing next to the door ready to open it and get you out of there. One of my in laws called for a home visit which was refused, they died the following day! You really don't want to be sick when you're near Acle.

I have found using the online booking system a revelation. No more waiting in queues and have had appointments with GP on phone and in surgery when needed.

Have used this medical practice for years and can only say that they have only given my family exemplary service throughout.

The worst drs surgery I’ve ever had I wish I’d stayed in Norwich ! not only are the reception staff rude and unprofessional- they don’t put you on hold and you can hear them in the back ground taking and laughing but when I finally got an appointment the person I saw was unsympathetic and made several judgemental comments . I ended up walking out and when I complained the surgery just said ‘ oh we don't hire them they’re from nhs Norfolk and Suffolk trust. A week later all I got was an email saying sorry when I had requested the contact details to take this complaint further. My experience with this women who took my appointment made my health concerns worse and I was forced to go private for help.

Have spoken to both Dr Fisher and Dr Thallon during the past week regarding my medication. Both called me back very quickly and were incredibly kind and caring. I would highly recommend this practice, whose staff are working hard during these unprecedented times.

Very efficient admin staff and booking system. Very friendly Doctor.