Kirby Road Surgery
58 Kirby Rd, Dunstable LU6 3JH, United Kingdom
2.4
53 reviews
8 comments
VFJF+W8 Dunstable, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: Close
Sunday: Close
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: Close
Sunday: Close
We went there to see if they were truly busy and the surgery was absolutely empty and we took the phone and called and the line was busy even though the receptionist wasn’t talking on the phone and the phone wasn’t even ringing.
After insisting to have an appointment later on I was finally give one (2 weeks later). I am not calling for small things but knowing that I have heart palpitation and put on medicine in my country the only way to get the medicine here is if a doctor is prescribing it. If they are so busy why do not offer appointment in advance ? Do we really have to call 2 weeks all day to be offered an appointment?
Email or phone call as much as you want...there is no way you can solve your problems.
No matter how much I explained to receptionists how serious is the situation all they have to say is '' not available appointment''. All you get lack of compassion and interest from reception manager.
Not sure how they sleep knowing that conscious they might put somebody at cardiovascular accident.
Not sure what changed but 2 years ago they worked better...
I have been registered here for about 45 years. For the last few years the poor answering service has been blamed on the phone system that was in place and I was repeatedly advised it would improve when the new phone system was installed.
Apparently the new system is now in operation and has resulted in an even poorer service.
I tried eleven times this afternoon during the course of an hour, each time I was cut off after waiting several minutes in a queue.
( I must remember, Happy New Year and goodwill to all men!)