Coleford Health Centre

Had to wait over 30 minutes for my appointment, but the Nurse which I was booked with had a issue with another patient which had to be sorted. Grateful we have still brilliant NHS staff who care. Nurse N took time with me to advise and listen, fantastic!

I recently moved to the area and registered with the practice. I can honestly say I have nothing but praise for the staff I have met so far. I handed in my forms to register with the surgery on Saturday and had a call on Monday booking me an appointment to come in. The receptionists have been so helpful, bending over backwards to help me. I couldn't recommend this surgery more highly.

Be willing to waste your time, phoning takes 1/2 an hour minimum and that's if they don't hang up on you first

Edit: 3 years on and sadly service has been poor (not like my previous review) from them sending my medical letter to another patient to poor communication between staff themselves. The wait for someone to answer the phone is also not great.

Previously not had a good experience here. however since having changed GP (a trainee who has since gone) I have changed my mind and hope to receive the same thorough and polite treatment.

From reception, to pharmacy department to the GP'S. They have always Been polite and very helpful.

Appalling service from both receptionist and doctor. Requested a visit for my 82 year old mother in law who suffers with dementia and other illnesses and is bound to her bungalow and instead of the doctor making a visit he decided to call her instead. The poor woman suffers from dementia and doesn’t have a clue what’s going on at the best of times and after he spoke to her on the phone concluded that she didn’t need to be visited despite her carers insisting that she did. How could he give her a diagnosis without even seeing her?

Unbelievably bad service. One of the receptionists is really rude , that's if you can get through to talk to them. You normally are kept on hold for at least half an hour. Made an appointment for my husbands mother today who is in her 80s with dementia and was really sick but they didn't turn up!

My 17 year old daughter phoned for an emergency blood test requested by her Consultant ready for her Operation in the next few weeks. The Receptionist who picked up the phone left her in tears. Rude, snappy with no kindness or understanding whatsoever. Its not the first time we've experienced this either as I've personally written a letter of complaint for the same reasons.

The surgery is funded by public money and should be serving the people. Anyone else in this role in hospitality or retail would not be allowed to speak to people in this way. Sadly there are some very kind receptionists and doctors within the practice, however a few are letting the side down. Please act professionally and make sure all staff are courteous and respectful especially when you're dealing with vulnerable, elderly and young.