Derwent Valley Medical Practice

The kindest healthcare workers I've ever met in my life so far. I've been struggling a lot with anxiety and panic attacks and I felt heard and understood completely, and got introduced to healthier alternatives to benzodiazepines (which are highly addictive). Politeness, clarity and empathy are great values that I got to experience here.

Travelling from out of town so unfamiliar with Derby. When ringing orthotics for directions no answer and then reception staff rude and unwilling to listen as I try to explain. Could use a lesson in manners

Can never get an appointment! I honestly believe the staff, especially reception just try to make it as awkward as possible. Don't matter if you have a cold or cancer you ain't getting an appointment unless the reception feel like it!!

Can never get a appointment evan if you ring soon as its open receptionist spoke to me like dirt telling me there's only 1 doctor working as evey doctor is off sick joke of a surgery how it's not been shut down is realy quite amazing a doctors with no doctors is like a car with no wheels avoid unless u want to get spoke to like dirt and neva get a
Appointment out of the 8 times iv rang for a appointment I got one once other 7 had to go walk I centre

Claim to be fully booked up every day despite CQC stating otherwise. Patients are usually asked to contact 111 or visit a walk-in centre. It's because of practices like Derwent Valley Medical Practice, other NHS services are being stretched beyond their capacity.

Surprised by the poor reviews especially towards reception staff. They are only doing their job and under difficult circumstances too. I have found them only ever pleasant and helpful. It is not their fault they are so busy and no appointments free that day. Doctor A.Frain is my favourite Doctor she is so understanding and takes the time to do a thorough check up ( hence why she is always behind by an hour ) I had a lady
recently who was so kind and chatty makes all the difference.

I'm surprised by some of the poor reviews. I've had to attend both here and the Spondon surgery on several occasions in the past few months & have received excellent service & care from receptionist, nurses and doctors. Most recently, from initial morning telephone consultation, I saw the Doc the afternoon of the same day.

This is the worst GP practice I have ever known. You can never get any appointment. I called 8:07am, at 8:20am i was number 8 on the queue. At 8:25am the phone started ringing and no one pick the call until 8:30am, then i was told no more appointment and i should called back the following day. Meanwhile i had called 3 times previously and at 8:30am they will tell you no more appointment. It is very frustrating. I work in
healthsector and i am aware the system is stretched. My issue with this practice is, how many slots do they have in a day? I think the management of this practice needs to look inward and put the care of their patients at the centre of what they do.