The Lane End Surgery

Simply the worst experience guaranteed every time I am unlucky enough to have to visit. The polish lady in charge make you feel she is doing you the biggest favour giving you an appointment. They never run on time and today it says on the screen “we are running on time” when infact they are 1hr behind!! It is another world from the Marlow Surgery. Infact you wait so long to be seen you are actually better by the time you get to see a doc

Was unable to book an appointment for the morning but was called back and given an appointment later on that day! Reception was very polite, friendly and talkative which made the very minor 15 minute wait seem 2 minutes. Seen by Doc J Scott she was very professional and kind and my issue was resolved within 5 minutes. 5 stars couldn’t have been more impressed with the service I was provided!

I have always received great service from the reception team. Whilst they might not always be able to offer me an appointment when I would like one they always do their best to accommodate me and have never been anything other than polite and friendly. The service offered by the GP's has always been excellent and I think they do very well given how over subscribed they are.

I have to say, that aside from the phone related issues (lost a star for it, but it is now being addressed) I think the surgery and staff there are great. We have had a very good experience and we use the surgery regularly. I won't tell you the names of our favourite G.P's as we don't want them getting too popular for apts! The current star rating is very unfair. It ignores the excellent work done by practitioners and reception staff.

I’m generally not a fan of the NHS but the team at this Surgery are wonderful. They are very helpful and welcoming, in particular is Debbie on reception. Debbie is always friendly and professional and goes above and beyond to help people. It’s clear to see that Debbie is extremely good at her job and and an empathetic person. I really appreciate the team and Debbie at this surgery for their assistance.

Never had any problems, the staff have always been really polite.

Disgusting customer care from this doctors
My 9 month old baby had a rash after taking antibiotics for an ear infection. The lazy doctors couldn’t be bothered to come and look at my baby to tell me if the rash was ok or to stop taking the medication. I had to come home fill in the online form, to wait for a doctor to ask for a photo to then wait for the doctor to phone for me to take the baby in.

All I wanted was the doctor to look at her and tell me to stop taking the medicine or not, and then to make an appointment to review medication or not.

I feel there is no customer care, empathy or general interest from this doctors surgery for their villagers

After a phone consultation, a face-to-face was arranged - and issues were thoroughly covered, but during this I brought up a new problem, and this was dealt with comprehensively and promptly, involving the nurse, and then a further immediate GP interview - very good.