Eynsham Medical Centre

Just tried an econsulte for a painful elbow. After loads of either repititious or nonsensical questions. I was told I’d need to speak to someone and bombed me out. Every time I try this system it seems undercooked and unhelpful. Please add an option early in the process where a patient con request a call back.
Don’t waste your time call the surgery and wait the 40 minutes if it’s serious enough.

I have tried to book an appointment for a face to face consultation and I have to use the E Consult app, which tells Me to call the surgery now for an Emergency appointment! When doing so I was quizzed and in the end got a telephone call from the Dr, Who advised I need to call after 8am to make an appointment, if the days appointments have gone then try the following morning! I asked why can I not just make an appointment for a few days or a weeks time, to be told we don't support advanced bookings!

When calling, you're forced to listen to a very long message and at the end, are told to hold for anything else, yet the message only repeats itself again.

You're also told to use the online services (and receive a text about this as well) and this wouldn't be a problem if the website wasn't so utterly terrible, diabolical, completely and utterly impossible to use and not intuitive at all, or disabled friendly.

Why there can't be a simple "send us a message" function, is beyond me.

As such, you have no choice but to call and wait to speak to reception, which can take a very long time indeed.

They will try their best to answer your query, I'm sure, but when you are waiting for a call back or anything else, you not only have to put your life on hold, waiting for the phone to ring with bated breath, but they might not ring at all.

They seem unable to dispense medication automatically on a schedule, nor can I get the medication and products I need in the required quantities.

I still haven't been able to "register" for services, and have been going back and forth for some time.

The fact that I've run out of some items, doesn't seem to be treated with any urgency, either.

Nor are they seeing any patients unless absolutely necessary, I am told, but what with the barriers to entry and obtain any services whatsoever, I would be surprised if they were seeing anyone at all.

What is absolutely infuriating is the misinformation that you are given constantly.

Highlights:

"Call the dispensary, they'll be able to help you"

The dispensary is a voice only message, no option to leave a message, and only open at certain times.

Or, they will call you and ask you to call them back. They do not provide a contact number, thus you have to go through the tediously long options all over again, speak to the reception, who you hope will pass on a message.

Then you have to wait by the phone to ensure you don't miss them.

Another absolute kicker is medication can be put on automatic ordering, but can only be collected from the local pharmacy.

No explanation as to why it can't be sent to an online pharmacy of your choice to be delivered.

Clearly, your life and what you have to get on with is immaterial.
Regrettably, it has been a terrible experience thus far.

Needless to say, a complaint will now be filed, but I do not expect things to get better or change.

I'm given to understand that Hanborough and Eynsham are part of the same "group".

“Abandon all hope ye who enter here”

The e-consult system is a long long way from being fit for purpose. Getting through to reception is utterly impossible (agonisingly long messages then told you are patient number 15 in the queue). The practicing GPs here are excellent but should be aware that, after a relocation and substantial expansion, the service offered is shockingly bad

This is the NHS at its worst! The administrative staff are rude, commonplace and unhelpful; the GPs totally neglectful with no time whatever for patients. I cannot find words strong enough to express my disgust and horror !

My only complaint would be that there's no option to select 'follow up' when booking through the econsult.

The reception staff at Long Hanborough are always helpful. I have recently had appointments with Dr Kyan Zarblian, his attention to detail and manner is so refreshing. An excellent GP. Thank you .

Fantastic service from Eynsham medical centre in the last couple of months. Had call backs within a couple of hours when I had sent econsult forms and also same day appointment on another occasion.
All staff very helpful and professional.