Bartlemas Surgery

Great doctors - very friendly, knowledgeable and helpful but the experience of booking a (non-urgent) appointment is horrible. Appointments just get released in batches each day and you can just book 2 weeks ahead. So most of the time the answer of the receptionist is that there are currently no appointments available in the next two weeks. so you have to keep calling when new appointments are released. Very, very frustrating - for patients and also the staff.

Normally I am very happy with this surgery. All the doctors and nurses are friendly and very efficient. Cannot fault the medical treatment I have received. However recently after receiving a text to remind me to book an appointment for my flu jab getting an appointment was a nightmare. I was requested to call during the morning which I did 3 times - every time the line went dead after 11 minutes. So I tried in the afternoon and on my second attempt got through and made the appointment. Had my jab now and the arrangements were great. Like a well run military operation. Although it was extremely busy the nurse still had time to pass pleasantries as well as checking all necessary details. Well done to the team working on 26th September.

Irresponsible behaviour of the reception.
Misplaced my form filled 4 weeks ago and texted me to visit again and fill
Booked for appointment and had to actually visit them to say please send a message or letter to confirm appointment so that I have a proof of date and time.
No management of queue for appointment. People after me were called before.
I wonder who are giving them good reviews
Will keep suffering as no other option.

Very pleased with this surgery!!
had some ongoing problems with my health with i needed to get investigated and my old gp honestly wasnt giving me the help, they were too disrespectful, so i thank bartlemas surgery for really taking the time to help me, thankyou :)

John on reception you need to find another job if you're unhappy in this one.

Sick of this guys constant rude, condescending and disrespectful manner.

Please get trained in how to listen to others, rather than just talk talk talk. Thanks

Tried there e consult for my little one absolutely useless keeps going a convoluted circle!! Also been on phone for over half an hour final got through despite previous excuses of COVID still NOT ANY better! If any thing worse!

I have been a patient of Bartlemas Surgery for about 5 years. I am quite happy to say that they are good at what they do and their reception staff has improved a lot and they are trying hard to be of good assistance to you. John, the receptionist, has always been nice to me and of good help - I believe he has been working there for quite a while and he is always helpful. Today, I have been speaking to a nurse whose name is Jacki Wain and she has been amazing in terms of advising and helping and getting back to me through text messages. Thank you Bartlemas I know you are trying your very best.

Latest visit was for the flu jab, on a Saturday morning (no queues), and it could not have been simpler or more friendly and stress free: details confirmed immediately on entering, barely had taken off my coat when ushered along to one of the many consulting rooms, quick confirmation about allergies then the shot (all done in the doorway) and I was off home. I probably wasn't on the premises for more than a few minutes. There was plenty of room to distance from other patients, with screens and masks keeping you protected during any close contact (I was also masked). I have no hesitation in returning here for any future health issues, fully confident in the capabilities of the staff.