Pickering Medical Practice

Called for my boyfriend this morning. The phone was answered almost straight away, and a medical professional called back soon after. Amazing service, best GP practice I’ve ever spoke to. Thanks to all the staff

We've just moved to the area, proving impossible to see a GP. Have to wait weeks for even a telephone call. Rude receptionist who clearly hates people. Finally spoke to one GP and was clear he was dossing at home. Bloody ridiculous. Absolutely NO excuse for this shoddy service. Don't tell me it's...covid? Sort yourselves out, people are sick of having to self-medicate and suffering

Think like others have said, the attitude at this surgery is pretty vile. One receptionist in particular has a horrible attitude, how unpleasant for people struggling with poor health. I made a perfectly valid complaint which was dismissed basically. Have to speak to a different GP every time and go through my health issues again. You feel completely abandoned. Suffice to say this surgery does not care. Compared to my previous GP, they're dire. So it's not a general NHS problem. What on earth is wrong with them?

For 1 the receptionists are vile, rude and lazy. Secondly, I have been misdiagnosed for 3 years and completely ignored when I raised this issue and only today was I given the “right diagnosis” but who knows if it actually is. I have completely lost trust in these people. Every time you visit, even if about the same issue, you are sent to a different nurse or doctor and have to re-explain everything. In my case this is a 3 year long story which to fully explain would take up the whole appointment, which is 5 minutes long. The time waiting in the waiting room is usually horrific. I was also repeatedly misdiagnosed on a separate issue involving my toe, when I eventually gave up visiting and went to the hospital, they were able to diagnose me within a minute. I am appalled and disgusted. I am furious.

I have experienced a lack of care and ‘could n’t care less attitude.
Very difficult to get an answer to the telephone.
What were simple requests at my previous GP Practise, before I lived in Pickering, such a routine blood test, at this practise is carried out after first having a telephone assessment with practise nurse.
Complaints of continuing chest pain for 3 days plus a pharmacists referral, is a wait of a further 3 days.
Is there any wonder that people go to A&E when the GP should be the first port of call.
I am 78 yrs of age and live in at a retirement village where I hear constant complaints about this Medical Practise.

Helpful and responsive, I have found they will do their very best to accommodate my health needs

The people I’ve spoken to, including doctors and nurses from other practices, can’t believe the attitudes and methods used here. Though there is the occasional genuinely helpful and polite interaction, the process of getting anything sorted is often long, drawn-out and unnecessarily difficult.

I’ve gone in for referrals from other doctors only to be refused the referral and diagnosed with something else, I’ve been misdiagnosed on multiple occasions, I’ve been told to take over the counter products with no further appointments to see if I improve only to get worse and find out from another doctor that I’ve been misdiagnosed, it’s ridiculous.

After finally seeking out other practices, I, and they, don’t understand how this practice is getting away with all this. Thought the staff are, generally, really friendly and seem to take concerns seriously, there are certainly some who have made unnecessary comments and assumptions and honestly don’t seem to care about their patients health and well-being. Though the practice overall is very organised and prompt and I’ve rarely had appointments cancelled, which is definitely a positive.

Overall wouldn’t recommend at all. Though the waiting times are shorter, it takes just as long to get the right diagnosis and treatment. The unhelpful comments and dismissive attitudes of some of the staff sadly outweigh the positives. It’s a lot less stress to go elsewhere and get things done properly.

Repeat prescription was declined, because it was 10 days early. No phone call, email or text to tell me this. A special journey to the chemist for absolutely no reason. In my line of work, such customer service would have likely ended with a verbal warning.