Crwys Medical Centre

This is a very below average GP. I have been with them for a number of years now and they do have 1 or 2 good GPs that take you seriously, however the other staff are quite rude. They are also not flexible when it comes to prescribed meds. They initially referred my prescription to the pharmacy below them, but this pharmacy has really awkward opening times and as I now work far away its hard for me to get there without booking time off. As I only receive 30 of my meds at a time this means I need to go each month which would use all my AL. I called them to advise of this issue and they said they can't send the prescription anywhere other than somewhere local but suggested I cancel with the pharmacy below, pick up my prescription from them and find another local place to them that has better opening times, then advised me of their email for this with no additional info. A week after I emailed to order the prescription I heard nothing, so I called. The lady on the phone said my prescription was there and waiting. I asked why I did not get a response confirming this and she responding quite blunt and with a slight laugh saying they get thousands of emails so they do not respond to them.. This is evidence of how little they invest into automated admin, as it does not cost anything to set up auto responses when an email is received and one could be setup for when a prescription is ready without adding additional effort to the admin staff. This lack of empathy and lack of short term work to long term investment is why I would not recommend this place. Unless they look to update their processes and customer service, they cause more stress at present than what its worth going to them.

I have been with this surgery for at least 30 years, since the recent change in staff the front line service from the receptionists is extremely poor. The attitude of the receptionist Allana leaves a lot to be desired.

Reception staff are rude and incompetent they have a duty of care and should be more careful dealing with vulnerable people and situations abit of empathy would go a long way went to visit today Dr vickers phone rang and she ignored it but seemed to want me out as quick as possible and just advised take paracetamol did not look through any of my records etc I think Google is probably better than visiting
This doctors

Doctor there are lazy and incapable of doing their jobs especially dr vickers 10 days to get a phone appointment 15 days wait for a blood test appointment which I had to ring and ask what’s going on, just because she is to lazy to send it or maybe has an issue with my surname!!

Dr Everest is absolutely amazing, has always been happy to listen and explains everything so clearly. His care has really changed my life.

The reception staff can be brisk at times, but they're ok.

I'd recommend avoiding Dr Vickers at all costs though and she's the reason I've taken a star off my review. She's in the past attempted to take me off medications that other GPs have told me I'll likely need to be on for life. Incorrectly informed me that "most women have no adverse reaction to the contraceptive pill". Completely dismissive of any the concerns I had regarding it. On a physical exam she completely missed my kidneys, and I had to pretend she was pressing on them to get any care for my issue.

I absolutely refuse to see her again, she's dismissive and doesn't care about women's issues at all. If I'm booking regarding them, I'll actively ask for a male doctor to make sure I don't see her.

Receptionists are incredibly rude and dismissive, but the doctors I’ve had experience with are great, it’s just a shame that the first point of contact is incredibly negative.

I cannot fault anything about this GP surgery. The doctors are very friendly, take their time to help me understand what is wrong and find solutions and options for me, and are very nice, caring people. If I ring up in the morning I can guarantee I will be called later by one of the doctors. By far the best GPs I have had. Reception staff are friendly and helpful, and it’s useful they have their own pharmacy. I cannot compliment them or recommend them enough. Thank you!

I have been with Crwys Medical Centre for over 40yr. They have always gone above and beyond to help us. The receptionists are great, they have a very hard job to do, the nurses are wonderful, and the Doctors are always delivering the best treatments available.
Never ever had anything but praise for this practice