Cloughmore Surgery

Awful surgery. I have a mole spot/mole on my arm that has gotten bigger and is raised. My Gp at Cloughmore told me to send pictures every month to keep an eye on it. As the gp is off for two weeks the receptionist told me I had to call and book a telephone appointment, I have not been able to get through to send a picture. The receptionist just said to try and again tomorrow. Let’s hope it’s not serious

I can't expand on my whole experience because honestly it's too much. There are some good doctors there, I have had good experiences which is why I stayed. But if you care about your mental health don't go here. You deserve better.

With my personal experience, I am totally shocked with the 2 star reviews.
I received a booking date fairly quickly after having an in depth discussion over my options.
Once there I felt totally looked after. The doctor and the nurse took their time to care for me after my treatment and ensured I was fit to leave - I was not rushed and was even given buiscits to help get me back in my feet.
Thanks a million

Should be absolutely ashamed of themselves. Their duty of care to their patients is non existent. I have a huge list of all their incompetencies. Trust me, don’t register with this surgery if you value your life because they sure as heck don’t value anyone’s lives. They play around with peoples lives so much that I’m surprised I’m still even here. I’m at my wits end with them. Shocking.

Cloughmore Surgery staff have been bullying myself and my family and behaving in a prefessional aggressive unrespectful manners. We feel absolutely terrible and worried of their behaviour whenever we make appointment. Number of issues need to be discussed and no space to mention the misdiagnosis, careless, and not dealing with our issues as equally as the others. Today, i made an appointment to discuss an issue with new baby who provided zero help and advice with absolutely rude chat who was also busy with something else while i am explaning the same issue for.more than 5 times.
Last time the manager sent us a warning letter because we made complaints against these issues and her letter was basless slander rased by them which seems she also contributing to the above bullying aspects. We are totally terrified of what can come up next!?

Abdulkareem Klisharo.

My elderly mother who has multiple health conditions including cancer hasnt been able to see a GP for over a year. Follow ups and blood test requests from her consultant ignored. Telephone appts booked but didnt happen. Refused to do home visit when my mother couldnt walk. Disgraceful.

Helpful staff and lovely doctors. Takes quite a while to get through on the phone but no more than most doctors surgeries nowadays.

Excellent care consistently. Including a Dr. who pursued my blood test results to get an accurate diagnosis of leukaemia. Can’t thank them enough !!! Doctors, nurses and admin staff doing their best with not enough staff and resources to provide a proper effective service.