Caldicot Medical Group

Today, I had an 8:40 appointment with the diabetes nurse. At 8:55 still no sign of the nurse (Mrs Godwin), when I approached the office behind reception, it took 3 attempts to gain their attention because the 3 ladies were busy .
I left because of the following reasons;
* No respect for patients ( the clinic receptionist who was in the office should have informed patients that there is a delay)
* if the first appointment is this late, you’ll never catch up with appointment schedule.
* You inform us of missed appointments, how many times do people leave because you run behind schedule or complain about you running late? I’d like to see the data if you record it.

Disrespect for patients is a terrible thing, behaviour needs to change in 2020.

I will be happy to discuss this with Mrs Waite or anyone else.

Good surgery with some excellent doctors & nurses. Unfortunately getting through by phone and securing needed appointments can be challenging, though no more so than elsewhere...

Fantastic Dr's, very considerate and friendly. As with any healthcare provider in the UK you tend to find a bit of a wait but personally, as healthcare professional, I consider anything under half hour pretty acceptable. Admin staff have occasionally been a bit abrupt but on the whole it's a good experience.

It's not too bad now there are no patients in the surgery due to covid 😂. Still have to penetrate the wall of misery that is reception - nothing changes there.

For months I have ordered my prescription on line and have known that the wait time was 48 hours, so why have Caldicot Medical group decided to have a 7 day wait for prescriptions and not communicate this to their patients? Unbelievable! I am now without my prescription as I work away 🤨

My daughter has been poorly for a very long time (8+ weeks). Every visit to the doctors after an excruciating long wait (over a hour after given appointment time). I am pushed away with "it's viral, there is nothing we can do". I have never felt so let down by people that are supposed to help those within this society.

Absolutely brilliant surgery! We have recently moved to the area and I am so impressed with the surgery! Nothing is too much trouble for the staff, so friendly and helpful.
Thank you for all the hard work you do we certainly appreciate it!

I recently used the Econsult service via the website and was very impressed. I received a phone call within the given timeframe, and offered an appointment that same day. The surgery was incredibly well organised on arrival, and the doctor was efficient, yet thorough. I really felt looked after!