Court Road Surgery

doctors are good, but the receptionists seem to do everything they can to make sure you're not seen by anyone. can't get any help even when it is borderline an emergency. they have zero telephone manner, the second it hits 10am you're guaranteed to not get medical help even if it is urgent, you'd have more chance of meeting the queen than getting an appointment! absolutely hideous service, i dread having to book in and that's not the mental process you want to go through when you're ill. the actual doctors are great but it doesn't even seem worth going with how bad reception is.

Yes it takes ages phoning in the morning to get through, but as far as I am aware, all surgeries operate the same system. If I need an appointment, then I always get one. I have dealt with other surgeries on behalf of my clients and they are much much worse!! Dr. Salisbury is the best GP in the town.

Impossible to get a hold of. Phone line constantly being engaged and there is no queue function. Bloody shameful considering they only deal with appointment from 8AM to 10AM.
Edit on 27/09/2022:
I am happy with the level of service I am getting at this practice hence, the 2-star. But the fact that it is close to impossible to get a hold of an appointment remains the same.

doctors are good but receptionist lazy with no respect for people.
update: something is change, there's much better now so they earn 2 star from previous review

Receptionists deserve a medal for putting up with disgusting behaviour from patients. I can't believe what I've witnessed the handful of times I've been there. Yes it's frustrating when you can't get a appointment or prescription isn't ready but they're just following the guidelines they've been given.
Dr's have also always been great and I've always felt listened to and never rushed.

My friend's toilet was damaged in February's storms. She elderly, vulnerable, diabetic and has suffered two heart attacks. She is also severely depressed, due to the close proximity of the death of her brother, sister, son and mother. She is also concerned for the health of her eldest son who is also unwell.
My friend is unemployed and after the damage to her toilet in February, found to her dismay that her insurance provider quoted an astronomical sum to fix her toilet. After consulting her documentation, she could still not comprehend the high costs.
I started to research in support of my friend; the toilet itself and the emotional, mental and physical impact she was experiencing due to the lack of access to a fully functional toilet.
I contacted a range of organisations to seek help for my friend. One of these was Care and Repair Cymru, an organisation to help older people to live independently in warm,safe and accessible homes.
They explained that funding had dwindled since the outbreak of the Covid 19 Pandemic and funds were difficult to access due to the lack of funders, making the application process difficult.
One of the funders needed a medical letter from my friend's GP's surgery to confirm her medical conditions. I wrote to her GP surgery to request this and for them to waive the £41 medical fee for the letter (I was initially told it was £22) as she hasn't the funds to pay.
My friend is struggling with food and energy costs and I have helped her obtain help with the local food bank and fuel vouchers via Citizens Advice.
My friend went without a functional toilet in her home for four months, while I explored every option to remedy her predicament. She had been with her surgery since 1981 and hoped they would try to help. They knew everything as stipulated in her medical records and through my input.
I was also informed that it isn't the surgery's responsibility that my friend is without a functional toilet and while that is correct, those words capture their attitudes perfectly. They could have facilitated the request or at least reduce the amount needed or even let her pay in instalments if they wanted to help her. Only by having that £41 instantly would have guaranteed the medical letter needed; it would have been produced automatically.
Due to the surgery's unhelpful and uncaring attitude, I remained undeterred in my quest to obtain help in this matter. I was informed by the surgery that I could make an access to medical records request once I had permission from the patient. I needed the medical records to document the heart attacks she suffered at the age of 50. I needed everything from the year 2007 onwards. My friend only wanted the organisation and funder to know what was required, as the entirety of an individual's medical records is extremely private, plus they contain information that the organisation and funder did not need to know.
I screenshot every single side of the 115 sided medical report, extracted the required information and grouped them into manageable emails for the organisation and funder to decipher.
Surely this action took more time and money than providing four lines of confirmation of my friend's medical conditions?
My friend was successful in obtaining funding to fix her toilet and subsequently left the surgery to seek better healthcare elsewhere.

Been with surgery around a year now and still have not been able to get an appointment. Ring every morning at 8 and can never get through. Changing doctors!

Missed a strep A infection on myself and my daughter, ended up in A&E. and we have a 4 month old in the house. Cheers ☝️