Hillcrest Medical Centre

Making an appointment is a nightmare over the phone. Somedays rang up to 50 times in 30 minutes and by the time the call is answered there are no appointments. Even poping in at 8.30 at the surgery to get an appointment doesn't guarantee you one. Never trust the text reminder. The initial booking time replaces by the text without the staffs awareness (as they tell you) making you miss the whole appointment.

I have twice made a complaint to the board but 2 years later it has not improved,but got worse if that is even possible.. The receptionists are unhelpful,sound totally miserable and bored.However once you manage to have contact with the medical staff they are very good. Saw a locum GP recently!! and he was very helpful. Why can't they get permanent staff. Maybe becauuse the working environment(building,offices is so very depressing..!! hate going there, Have lost all confidence in this service. I mustn't be the only one to try and ignore what might be possibly an important medical issue due to the sheer effort to speak to anyone who sounds that they care.Please can you get some GP's at Borras again.

Today sept 22nd I spoke to the rudest receptionist I have ever had the misfortune to speak to, she simply would not give me the opportunity to explain and give her the information and reason why I was ringing. It's about time people like her were sent on customer care courses. Just shocking service.

I have recently started using Hillcrest,instead of Forge Rd as it is nearer my home.I have found the staff to be both very helpful and friendly.The NHS is struggling mainly due to the Pandemic and cuts over the last 12 years but on a personal level I am really happy with the help and service I'm receiving.

After what was a tough time for the Practice over the past couple of years it finally feels like a quality service has returned. There have been a few things this past month I have needed to phone them about, whether for myself or my 2 sons, and they have offered us a face to face appointment everytime and the new GP's are fantastic. I have seen 3 different ones the last month so it looks like they've finally got the adequate staff to meet the need of the community. It's also brilliant to finally have face to face appointments back.

Phoned this morning at 8:30 to try and get a doctors appointment. Had a 10:15am slot. Arrived at 10am and booked myself in. By the time I sat down in waiting room, my name was called. Can't remember who I saw, Beth or Ruth. She was absolutely brilliant. Very thorough with my examination and diagnosis. Thank you again.

Not impressed at all came 2 months ago as I was in lot pain with heartburn yes Dr hasan helped but not impressed the way he was talking about my autism making it sound I'm not autistic!! It's not on made me uncomfortable. I said I would bring proof of my autism diagnosis but he didn't want to see it. I have all evidence that i have been diagnosed with autism down south wales Not being funny you don't have to look autistic to be autistic and people with autism can talk ok not impressed as I am autistic I do have autism and diagnosis not happy with how I was spoken to! If this happens again I will be taking it further as its not nice and discrimination!! If I ever have appointment again I'm bringing proof of my autism diagnosis as its not on!

I haven't been able to get an appointment in over 2 years. If I do ever manage to get through to reception, which is often a 2+ hour wait on the phone, the staff are rude and dismiss you. I have entirely given up on ever seeing a doctor here.