Roseneath Surgery

Firstly, the practice itself is very hygienic and the doctors are extremely polite and helpful. However the receptionist staff are incredibly rude and unhelpful. Which is such a shame as it lets the practice down when it is the only doctors i have attended of which all the doctors are amazing

Would like to say how my husband and I was really impressed how organized the surgery was this morning when we attended for our flu jab.

Horrible receptionists, made me feel so uncomfortable and like I was being an inconvenience for them

rang up today because of a knee problem i have and the GP's exact words were "as a GP what do you expect me to do for that" i dont know mr GP im not the one with the doctors degree. totally unprofessional. didnt even offer me painkillers. i will be moving practices.

First time called I found the receptionist very helpful and empathic.

Doctors and medical team are a great asset to Buckley. It is such a shame that a number of receptionists tarnish this medical centre and come across unwilling to help and are down right rude. Believe the practice manager needs to really engage with the team and work through these issues as it seems to be a reoccurring issue. Customer service no matter what industry you work in should always be paramount.

I’ve got to say that during the pandemic this surgery has done remarkably well considering the extremely difficult conditions that the staff have had to cope with. I can only say that the triage system that has been put together is in my opinion far better than the appointment system that was in place previously, and is much more efficient than the face to face with the doctor appointments which lets be honest were not always necessary, whilst it is still possible to get a quick personal appointment should the circumstances arise.
Thank you Roseneath and NHS.,

Husband damaged shoulder a few months ago. Phoned no answer, went in...staff chatting told to phone next day. Phoned, received answering machine message - phone back.etc etc absolutely useless!