Isca Medical Centre

The most unreliable GP I have ever registered with!
6 months of consistent prescription issues for myself and members of my family and a complete lack of notification of registration changes that were not issued by myself.
Absolutely shocking standards, especially for a medical practice!

This surgery must have the most difficult patients than anywhere else in the country! Requesting the simplest thing ends up a complex ,tiring if not exhausting process with rude staff who appear to believe they are Dr’s . Being trained in Health Care navigation does not make you medically trained and this will undoubtedly lead to serious if not deadly consequences ,if it hasn’t already? It appears that any request to see a Dr has to be navigated several times by several different receptionist as never speak to the same to person twice , should you be lucky enough to be awarded with an appointment to a GP the appointment will be in the far future and you will likely need to end up at the A&E Dept for something that could have been dealt with in a surgery! There always appears to be a flow of Locums as a shortage of GP’s . As in many surgeries ,since CV19 tuse of Locums has become the norm, at up to £1,800 a day pay ( without agents commission)it’s not a bad gig for the locum GP but makes you question a struggling nhs and abysmal nurses pay? Not to mention the lack of consistency and the whole abusive response should you so need to speak to a GP ? If there are no GP’s or not enough GP’s where are all the Locums coming from 🧐. Do no harm but make a mint is the new vow whist having an army of receptionist prepared to navigate the life out of the poor patient, in the name of saving the GP time from pesky, highly irritating sick people!

Absolutely shocking medical practice.
As everyone says the smallest issue becomes a major problem.
The management of this practice need to realise the importance of treating patients with respect and courtesy
After all we are coming to the GP for help not hassle
I have seen so many people complaining at the reception desk and all you get is they still blame covid for their lack of compassion
I rry to avoid contacting them if I can but this plays into their hands
I wonder how many people they are putting at risk?

The comments sadly reflect my own experiences. Problems with prescriptions, problems getting appointments and often an unresponsive and unhelpful staff after waiting an often, not inconsiderable time to get through. Pretty depressing given the reason for contact.

I strongly believe that this practise is a danger to the people of Caerleon that are registered here.
The reception staff are absolutely diabolical, they don't even deserve one star, they are so desensitized and out of touch with reality, it's unbelievable and some of the doctors aren't much better.

My husband was treated with three consecutive courses of antibiotics for a chest infection. Two months later he died of lung cancer. This is not an accusation, simply two facts.

I feel it is a duty to provide a review on Isca Medical Centre Caerleon having contacted them today and received completely unsatisfactory service, which needs to be reviewed by the practice and ABUHB as soon as possible.
I have been unwell with flu symptoms and off sick from work for 7 days, I remain too unwell to work this week. I am a HCP and work in an acute Trust. I have self
Certified my sickness for 7 days and now need a medical fit note to cover my ongoing sickness. I have been told I need to book a routine GP appointment to see a GP to get a back dated fit note. So if I am
Well enough for work next week I will need to take time off for a routine GP appointment to get this. I cannot do anything online at this practice except book an appointment with a locum GP. The systems and processes at this practice are out of date and need immediate modernising! It’s very frustrating, I can’t imagine how difficult it must be for elderly people to navigate the practice.
It’s no surprise that people end up in A&E.

Worst doctors ever. My son has been waiting on the phone for 35 minutes in the hope of getting an appointment as hes so poorly. They don't tell you what number you are in the queue to be connected, like my own doctors do, at least then you know your call will be answered at some point. I would give zero stars if I could. I don't know anyone who attends this practice think that they are any good.