Master Dryclean

Very unprofessional staff, who ruined an expensive trouser and refuse to own up to it.

Very friendly service, the staff are very helpful and polite. I would like to recommended the service to anyone and the prices are very reasonable. I'm very happy to bring my dry cleaning here and have been for several years. The quality and service has improved and is better under the new management. good luck and keep up the hard work.

Reasonably priced for simple dry cleaning, but avoid for everything else. Most alterations I've had were poorly done or only half-finished. Long wait (often over 2 weeks) to get dry cleaned suits back, with lengthy delays and lots of waiting around. Phones are rarely answered, or the phone is put down when they finally do answer. I don't live in the area, so as a result I've had to make wasted trips to collect items that aren't ready in time. The last straw came when I recently delivered a £1000 designer suit for tailoring. After waiting around for over a week to be measured by "their tailor", I changed my mind about having the alterations, but Master Dryclean had misplaced the suit with their tailor. After 2 weeks of chasing and 5 trips to the store, I finally got the suit back. It was badly creased, having been left stuffed into a carrier bag by their staff, the whole time. When it comes down to it there's a lot of empty promises - as an example over the years I've been told I will receive a call when my suits are ready, or even offered the option of free delivery - but no one has ever called me, or carried out such actions. It appears they will do just about anything to take your business and move on to the next customer. Finally, they lie as a matter of course. As an example, my brother took a brand new suit into them for drycleaning. When he came to collect it, he was told it wasn't ready because it was stained and they had to put it through for another wash. The suit was brand new and therefore had no stains. They frequently claim their phone line is down, and give out mobile numbers instead that go straight to voicemail. They can't manage customer expectations and just aren't professional, so I've now taken my business elsewhere.

Absolutely appalling service. Unfortunately I decided to trust this company with a suit alterations and a dress for dry cleaning. The suit now has a hole which it did not have prior to handing this to Master Dryclean and the dress was returned still with stains. Another dry cleaner were able to remove the stains through a normal cleaning cycle. The firm have no policy for dealing with issues and keep delaying the process. After 3 months, I have given up and will take my service elsewhere.

Totally unreliable! Lost clothes and never compensates! I've been told, endless and really pathetic stories by the owner who never paid up. Local Friends have had similar experiences. I wouldn't go there again - ever!!

Lost my clothes and lied for months about refunding through insurance. Totally unreliable and reading through other reviews, this is happening to multiple customers. Do not use!

Went in to get a zip fixed on a pair of trousers and I was charged for a new zip. The zip wasn't changed and initially it was returned with stitches that were messy. The person in the shop lied saying the zip had been changed (the photo shows it clearly hasn't) but the stitching on the trousers needed to be tided. All they have done is stitch over the damaged area (which is already starting to open) and no zip has been changed. When I questioned the shop keeper- he lied directly to me and no refund was offered. Avoid at all costs as they are liars and their quality of work is atrocious

Not open in the mornings, not even on a Saturday