Jeeves of Belgravia

Dropped in a Boglioli suit which was covered in stains from a rather hectic friday evening, I didn't think it was going to be saved however the suit came back to me as new, pressed correctly and perfect. I couldn't be more happy with the results. Lorraine in this branch is outstanding and her customer service personal and flawless. I will use again without question. A*

Absolutely appalling customer service given at the Mayfair branch yesterday by Andrea, an employee who clearly needs customer training or even perhaps retirement!

Having chose Jeeves to handle our business needs, I was initially impressed with the service they offer, however, after the events of yesterday morning, I will have to search for an alternative drycleaner.

I went in the store at South Audley street and was being helped by a polite young lady who was handling my dropoff bundle, when the surly and unpleasant Andrea comes from out the back shop and says in a most condescending voice, "You haven't paid your bill for the last drycleaning you collected". Despite me telling her that the bill was paid weeks ago via BACS, she continues to argue with me in the shop telling me that the bill was not paid.

After a minute or three of back and forth, she disappears round the back and out comes another staff member who I presume to have been the manager of the shop on Friday. The young lady approached the situation tactfully and tried to resolve the situation to the best of her ability but I still had to return to the branch later that afternoon with proof of the payment, despite me telling them payment had been done against our business account name with Rachel in the Head Office. It is obvious that Jeeves has an appalling accounting system in place if they do not allocate payments received against the client's name. Especially if payment has been effected via BACS.

It was the most unprofessional Andrea that I once again encountered late in the afternoon when I returned with the BACS print off and I certainly must say that I won't be giving any further business to Jeeves nor can I recommend that branch to any other person or any of my clients.

I'm sorry Jeeves but for a brand that is purporting to be a notch above the rest of the others, you need to sort out your customer service. If a business pays their bills via BACS then it is up to your staff to ensure that your systems allocate the payments and indicate on the tickets that the payment has been received.

It is not good customer service to be openly hostile to your customers in the shop after spending hundreds of pounds cleaning a few cloths.

One star given and that is far more generous than should be given! Bad customer service in the branch and bad accounting practices at the head office!

Fantastic customer service. Very friendly and helpful staff. Got my Canada Goose coat cleaned and it came out like brand new.

The best dry clean shop in the town. Friendly staff and very honest. Definitely recommend this place to everyone.

Damaged all 3 Canada goose jackets(glazed) and took us for sooo fools that they just said that these were damaged beforehand and didn’t apologise or take any responsibility. Paid over £100 for dry cleaning each of them and they only said that this is how they received Ed the items. Any professional dry cleaner ( not the self acclaimed finest dry cleaner) would have called us to notify of any damage prior to cleaning, but these guys never did as simply our coats were in top tip condition. Canada goose verified the damage caused by their cleaning process and we have raised together with the store a complaint.

They never replied to our emails (over 10 days now) and they didn’t even offer to refund cleaning costs or replace items given the ££££’s damage we incurred.

APPALLING service -stay away from them as if something goes wrong they just don’t care…SHOCKING after care service .

Highly recommended dry cleaners that look after all my luxury clothing items. Costs, suits and delicate items are all cleaned to a superior level. Service here has always been polite and courteous.

£680 for a dry cleaning of leather overcoat. Does that sound reasonable to you?

Incompetent staff and horrible customer care service. The branches are totally unaware of the company policies and disconnected from the head-office.

I left my coat at the Mayfair branch. I have not been given a delivery date.

Now I have an email from the headd-ffice saying that the item will be delivered during the next delivery run. When is that none knows.

- it is not indicated in the email.
- the head office closed
- the branch has no clue.

What do they expect? Customers to stay home waiting for the delivery guy for the foreseeable future?

For a £500 charge, I would expect a bit more helpful and informed staff and a more thoughtful way to communicate to clients.

I hope at least the item is not left unattended at my address or with some stranger! and properly cleaned for that price