Hicks of Chelsea

I have multiple items of clothing that I take here all the time,the service is always superb and the staff are very helpful.Would highly recommend.

I contacted Hicks of Chelsea 2 days ago because I needed some cleaning done and they came in so nicely to help me . They are so responsive and professional, they did such a great job , the staff are so polite and friendly. I highly recommend them ! They are the best !

Great service. I can always depend on them for short notices and they never disappoint

My fourteen year old and rather worn leather suitcase was restored beyond perfection. The briefcase had seen its fair share of wear and tear over the years and thanks to Hicks I am still able to use it every day at work. They even exchanged the lock to which I no longer had the key. I highly recommend!

Very quick and good laundry services. I now go every week. They were also very good at altering some clothing for me. Would definitely recommend

Several items of mine were "stolen or misplaced" whilst in the care of Hicks Dry Cleaners, and despite telling me they were searching their facility for them and would reimburse me the cost if they couldn't find them, they have ignored all attempts at contact for several weeks now. They have dragged this out since June and being that it is now October and they are ignoring all attempts at communication despite offering to reimburse me the cost of the items, should they be unable to locate them, I have filed a police report and shall claim the cost of the items back from them via the small claims court.

If you have any other option other than to use Hicks, make sure you do so. If I could go back in time and take my clothes elsewhere, I would do so in a heartbeat.

UPDATE: Jan 2023

After 7 months, this is still not resolved. Mel from Hicks has been in touch but has gone MIA since the end of November, and I haven't heard anything since.

I was told they needed receipts/proof of purchase for the clothes to submit to their insurance. I provided these and they said they didn't receive them. I provided them again and haven't heard a single thing since. As such, I have informed them that I will be following this up with a claims court filing.

Can not stress enough - this place is awful. Wish I'd gone anywhere else but here.

My partner tried to get her handbag fixed in this store and despite several attempts to get a quote, the person working there never had a clue of what was the status of our request. Additionally, instead of offering help to check on the status of the quote, she said she was too busy to help us and asked us to come back another day.
I would appreciate if the owners of the store are informed of this bad service.

What an absolute gem of a place! Excellent eco friendly Dry Cleaning and just amazing work on my shoes and astonishing on my LV trunk! Cannot recommend these guys enough. So refreshing!