Brookbank Dry Cleaners

I had used Brookbank on and off for a couple of years without issues until recently. Had a made-to-measure jacket (costing more than £550) dry-cleaned which came out with patchy discolourations all over – a complete write-off – which I didn't notice until I opened the plastic sheeting a few days later. After a few emails between myself and Suitsupply, Ibby decided to contact the Drycleaning Technology Centre to have the jacket independently tested (quoted at £175 + VAT), according to him, for ‘fabric flaw’ but also insisting that (I quote) "The correct procedure, is for the customer, i.e. being you, to pay the full price of the testing" and "I will pay for half the testing despite the fact that it is not my legal responsibility to do so". Whilst I’m not suggesting which party is at fault (I'm neither an expert in fabric or dry cleaning), it is preposterous that the customer is expected to provide an independent proof (by paying for additional independent assessment) for a jacket that didn't come out after dry-clean in the same state as it had gone in (it seems the Supply of Goods and Services Act 1982 doesn't even exist). This leaves a bad taste in one's mouth and I would suggest caution for anyone, and to know your legal rights, when dry-cleaning an expensive garment, not just here but everywhere else. Saying that, Ibby has been helpful and polite throughout even though I disagree with his stance that it is the customers' responsibility which has no legal basis. Fortunately, in my case, Suitsupply decided to refund me the full amount for the jacket (which I had only worn ONCE!).

Super friendly service and Ibby does amazing work! I took my hefty wedding dress (complete with 3d lace and bead detailing) here to be cleaned after the first part of my two parter wedding. Got it back within a week, practically pristine and ready to wear again as if it were new. Not to mention for a very affordable price!! I've taken the dress back to Ibby for cleaning and box preservation following the second wedding and am confident the work will be just as perfect. Thank you so much!

On holiday the other week I was so upset when I fell over and tore a hole in my brand new linen jumpsuit. I wasn’t sure how easy it would be to fix, but Ibby and his team patched it up beautifully – you can barely see it’s there. They’re also so friendly and knowledgable. From a very happy customer, thank you! 😊

Fantastic experience. Dropped in a wedding dress and 2x summer dresses. All had tricky stains and were cleaned to perfection. Can’t recommend enough,

Used Brookbank to save my favourite jeans that had a large tear at the knee. They did a fantastic job, couldn't even notice the stitching. Highly recommended .

Simply the best Dry Cleaners within miles!
They are also doing repairs to clothing, key-cutting and laundry!
What more could you want?

Ibby was absolutely amazing!!! He professionally cleaned my wedding dress for me to an outstanding level!!

He is friendly, agreeable and most of all fantastic with the service he provides!!!

I was really concerned about how clean the dress would come out as it was an ex sample dress, but Ibby went above and beyond to make sure my dress looked brand new!!!

Thank you so much Ibby for all you have done and I will be telling EVERYONE about your services!!!

For all your dry cleaning needs? Brookbank Dry cleaners is the place to be!!!

Great neighbourhood dry-cleaners who do an incredible job at a really reasonable price. Have recently collected a dress which I thought might be "un-saveable" but it looks good as new! Most importantly everyone who works there is really nice and friendly - even sewed on a lost button for free whilst I waited to pick up some stuff! 5 stars!