Westmount Dry Cleaners
146 Westmount Rd, London SE9 1XA, United Kingdom
4.8
16 reviews
8 comments
F355+9J London, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–13
Friday: 8–17
Saturday: 8–17
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–13
Friday: 8–17
Saturday: 8–17
Sunday: Close
One of the best experiences I’ve had and I would 100% recommend them to everybody !
I appreciate mistakes can happen but unfortunately it was the handling of this that was the most disappointing & stressful. When I took them back the owners were surprised and very defensive, telling me at length how good the seamstress is & about all the other alterations she does but agreed to check with her to see what she had done. A week or two later they responded to say that the seamstress was now in Turkey indefinitely but had only removed fabric from the top so essentially whatever was wrong was out fault! Apparently we must have washed them (I didn’t, they were brand new) or that perhaps John Lewis had sold them like that (they hadn’t, I’d hung them to measure the length before taking them and they were lovely), it was so insulting and frustrating to have spent £300 on curtains and put our trust in this company to do a basic alteration, only to be told we must have done something to them! 4 weeks later they got another seamstress to ’fix’ them, they are straight but far from perfect, hanging poorly and the fabric is stretched, it was a very unpleasant customer experience .