Webbs Electricals

Webbs were wonderful this week especially Lauren who dealt with our enquiry by phone and email and within 2 days had all our appliances sorted and were in stock. None of this yes it might be in stock but confirmed taking a lot of stress out. I found Lauren very knowledgeable and friendly and worked hard to ensure we were happy. Great customer service. Well done Webbs

After deciding we needed a Neff N70 oven in our lives, I did my usual awesome searching for the best deals.
Price
Free Delivery
Taking the old one away for a reason price
Great communication from the company

Guess what?
Webbs came up trumps on EVERY single point.
Having worked in retail at a high managerial level for many years, trust me, its hard to impress me when it comes to service, again, Webbs ticked that box too.

The oven was ordered late on a Thursday evening, got a call the next morning offering delivery THAT day!
I explained I was at work and the old oven was still in the housing. I asked if Monday(day off) was available and was asked to check the next day for availability with the delivery team. On Saturday morning I got another call offering delivery that morning. By now the old oven was out and ready to go and I was more than happy to say yes.
It was delivered at 10:10am, the delivery team were polite, courteous and efficient. In and out in minutes.

The oven is absolutely amazing and we love it to bits.
Our sincere thanks to all at Webbs for providing a rarely experienced efficient service with prices that beat everyone.

mark carlisle

Ordered 2 kitchen appliances from web site, both items shown as "in stock", items finally delivered after 10 days and being chased for an update. Delivery guys very helpful.Good job I had ordered in plenty of time for kitchen re-fit, expected quicker delivery of items listed as "in stock".

I ordered an expensive Neff filter over 3 weeks ago. They called to say it had arrived and I paid over the phone. They took the money and now no filter. I’ve emailed and called numerous times. Occasionally they answered and said they’d look in to it. Now the phone does not get answered and no email communications. Not sure if I will ever see my filter or my money! Very poor service, I’d avoid.

I ordered a fridge-freezer in early Sept, but was told a week after that the model wasn't available and asked if I'd like to swop to a different model - which I agreed and paid an additional £24 for to cover the additional cost.

Just a day before the delivery, their courier noted that I was living in a block of flats and couldn't deliver my fridge-freezer due to height issues in the lift (I mentioned that the ceiling would be high enough as they needed a minimum height of 7ft, and mine was a good 2.4m or 7'8") . This should've been mentioned and considered before as I had an urgent order for baked goods and relied on the fridge coming in.

Webbs, rather than calling to apologise for not being able to fulfil their part, or work a solution to have the freezer delivered proceeded to cancel my order without any prior notification in which a refund would take place over the next few days.

The refund came in, but it was the price of the original (first) model (minus the additional I paid). I've tried emailing and calling them for the additional money to no avail, and they make you wait too long on the live chats.

Worst service ever.

Appalling customer service, took me 2 days to get through to them on the phone. Purchased the item on 2nd September 2022, still waiting, being fobbed off constantly. Item is still showing as in stock on the website. The company is misleading people!!!!!
They simply do not care!

Customer service and communication does not exist.
I waited 10 days and they didn't call regarding my online order.
I paid another supplier a little more but I got next day delivery.

Had vacuum cleaner which developed a fault. Within a week it was replaced. Had phone calls to keep me updated. Couldn't ask for more. Excellent service.