High Commission of Botswana, London

Visa service is extremely unprofessional and tardy. I had to call multiple times to know if my visa was processed. And I had to visit the embassy twice to collect my visa since the guy who stamps them was late. Receptionists were nice and empathetic though!

One Star because there is no Zero for extremely poor service. It is how it is.They can't be bothered to look at the reviews and constructively engage with clients reviews to show they care and can improve the service they provide. Excellent reviews are attained through provision of first class service.

This is my experience.
Our High Commission in London has every possible communication contact detail
to be reached via telephone, facebook or email address. However, it appears they are there for decorative purposes. I sent an email about renewal of Omang expiring August 2020 on 17th June, no response. Rang the two office lines, on 17th and 25th June, no response. It tells you, you have reached extension 221, and you get cut off. That's service provided...end of help.

Six telephone call attempts and no-one picks up the phone, then you wonder whether the number is the correct one or not. The receptionist(s) should at least try to answer calls. Don't put Botswana into disrepute, please.

Please note the embassy was closed from March 2020 to mid July 2020 due to the COVID pandemic , hence the calls not been answered. Currently the embassy is running at reduced hours Monday to Friday 10am to 3pm, embassy is closed for lunch at 1pm and re-opens at 2pm. Feel free to call within the new opening hours.

You are making life difficult. I rang and spoke to the receptionist and i was told someone will get back to me and i didnt get any call afyer that, i rang again and talked to a lady she promised that she will get back to me still she didnt.Now its been 3 days ringing without an answer.
Tota gatwe re dire jang?

The passport application process is completely out dated, the timescale and the fact you cannot do it online is ridiculous.

Further more the fact the you can’t renew a passport unless it’s less than 6 months from the expirey date is strange (what I was informed) as most countries won’t let you travel an a passport this close to expirey, so you have to wait until you passports invalid before you can renew and it’s takes around 2-3 months for process to be complete, as Botswana nationals we deserve better systems.

The female member on the desk we lovely kind and compassionate, unfortunately the male member of staff I dealt with was very rude and patronising. My mother was from Botswana and passed as I was child and I have live here all my life there were some details I didn’t know eg address when born. He made me feel inadequate and when I explain my personal challenge he continued with no compassion.

I personally believe that Botswana national deserve more efficient systems of work and need to keep up with times. We shouldn’t have to wait to have an invalid passport to be able to renew, literally no country does this for obvious reasons.

I have just been on the phone to the Botswana High Commission in London as I plan to visit the country. The lady I spoke to provided what I can only term world class service. She was eloquent, knowledgeable and extremely helpful. This kind of service is exceptional and Botswana must be proud to have consulate staff like this lady. WELL DONE BOTSWANA 🇧🇼

three times i have used the Botswana High Commission (2013,2017 & today the 07th July 2021) and their service has always been good, but today it was the best of the best, friendly staff and very helpful.