Tommy Hilfiger

How to transform an unhappy customer into a happy, returning customer? With great client service. And that's exactly what I had in this shop. The jeans that I bought some time ago turned up to be faulty but the staff was so kind and helpful with the exchange and everything that I left the shop with a brand new pair of jeans and knowing that I will be back to buy more clothes!

I bought a pair of trousers as a Christmas present for my brother . When I went to return them on Saturday , I was told they could not do the return as their system was down.
After trying to contact the store by phone today in numerous occasions and nobody responding to the phone , I decided to go back hoping the problem had been solved .
I was attended by Magdalena who did not seem very happy with my return and who questioned why the sticky label showing the price was missing . I think it is common practice for everyone to take it off if you are giving something as a present , so I do not really understand why she asked me about that .
Very poor service ,; very unwelcoming . Definitely, I will not go back to this store again .

We love Tommy Hilfiger brand and purchased quite a lot of items from this brand. We always have a lovely experienced visiting different stores and outlet. However, our first time visiting Kingston Tommy Hilfiger shop disappoint us so much. That will be our first and last visit. We are not very happy how MAGDA dealt our queries and quite rude to us. She could have dealt it in a nice way but she has no sympathy!

Today I went to Kingston-Bentals Shopping Center and I was not satisfied with the service and the sellers gave me an order made online, I decided to return it without my consent. These sellers are not liars and professionals.

salesman and/or salespersons we're not that friendly. it's normal for the buyer to check the clothes if they like it or not, including the sizes the buyer wants to buy for example.
of course us buyer/s wjll unfold the cloth/s we want to spend our money with.
salesman was crunky if you checked the clothes that has been folded. including at the cashier they looked tired at work. not pleasant ambiance. Next time if your tired on folding clothes or your UNPROFESSIONAL and grouchy then find another job. I bought a lot of items from the TOmmy hilfiger. but this was the first time I am disappointed with the customer service. Unfriendly and unprofessional.

Not a great experience, submitted a feedback form through the website in order to receive some sort of feedback on how they have managed to deal with my complaint, closed the case within 23 hours. I won’t be purchasing TH Products again.

Exceptional service by Sara she helped me out with what I needed definitely will be coming back!

If you want to be met by an extremely rude store manager then visit this branch! When visiting to buy a jacket priced at £x amount, I headed to the counter to pay for it, the store manager ripped the price tag and without even apologising claimed they had placed the wrong price tag on the jacket!! Mistakes happen but his attitude was inexcusable. Obnoxious, poorly trained if at all. Avoid this store!