Horrible customer service. Shocked how the staff treat customers. Very disappointed. I will never go back to Michael Kors in westfield london. I tried buy a watch , a member of staff went to look for the watch and after 10 minutes she said one on the display is the last one in the world. My wife love it so we decided to buy but after few moments she found out that there is massive scratch on the side of the watch. So we decide to leave it when 1second after another boy literally said there is one more watch in the shop. Whole situation very weird. I asked why he could not find it earlier girl start messing with answers. On the end we been scared to buy that another watch because the whole situation was very weird. When we said we not taking it the girl was very rude said ok and left us grumpy. Same time another lad scream did they take it ??? Very very unprofessional and extremely rude staff.
Donson Fernandes1 year ago
I had come in the store today with my michael kross watch which is to adjust my watch belt. as it was fitting loose and wanted to take some of my watch metel stap. and i had my receipt. but the rude staff refused to do it. as i produced my receipt and still he didn’t help me. such poor staff. and they just stand there and do no work. and get pay without working. i m regretting that i have bought a product from Michael kross
Bez Hasanyan1 year ago
Excellent customer service from Karolina who had great product knowledge.
Giovana Barrillari1 year ago
I love this store and especially Karina, she is always in a good mood, is extremely kind and so helpful and patient! I hope MK values their employees and appreciate this wonderful soul, she is the best!
Miss bradley1 year ago
Very pleasant experience! Very helpful staff.Will definitely return
Monika Gecaite2 years ago
Went in to have a look and decided to check out smart watches. Jerome was amazing and if not him, I would have not bought it. He gave me space to think about it and went far and beyond to meet my need. I would certainly shop with Jerome again!
A Pa2 years ago
I’m a little late but Mindy was awesome! She helped me find an awesome bag that I still love and use all the time!
GIsele Gg2 years ago
Thanks for helping me get this gorgeous bag online because it wasn't in your store. Can't get enough of your store and looking forward to picking up my bag in Rose on the weekend.
