Claire's

My daughter had her ears pierced 3 weeks ago. The next day the gem fell out so I took her back and was told to leave it 3 weeks then they would change them. This made sense for them to heal so we agreed even though my daughter was disappointed.
We went back today to finally change them, they do not look nice with a gem missing! I was told the manager was not in so we couldn’t change them. She said we need to come back in the week, pretty difficult with school and work. She was quite rude and did not try to resolve the problem. I paid £55 for the earrings and this is very bad customer care. Staff should be trained to offer refunds and exchanges at the weekends.

We went there for my daughter's piercing and we were told that they need her red book, we had to go back home to pick it up but then the second piercer was on break. I was waiting for half an hour just in front of the shop when another woman with 2 kids took my place and the staff told me that they don't keep spaces although they knew I was there! They definitely don't deserve their salaries and I would never go back to this shop!

Please avoid at all costs! The worst ever customer service you can get! I would put zero star if l could.
We booked and went there on 20th July to have my daughter’s ears pierced for the first time. What an experience it turned out to be... before reaching, we had decided on a starter kit at £30 (which is expensive enough for what it is if you ask me) but were looked upon in a bad way and kept being pushed for the £45 kit. We declined and stuck to our choice, but the lady didn’t like it one bit. She then lost patience as we had a quick chat with my husband to see who would stay with my daughter during the ear piercing and who should stay out (Covid19). My husband then asked her in the nicest possible way if he could take a picture of only our daughter when they would pierce her ears, to which she then said in such a condescending tone ‘remove your mask, l cannot hear what you are saying!’.. for god sake woman, this is Covid 19, the mask I am wearing is here to protect you as well as us. How much more rude can you get? The tone started rising between us and she said no no no picture of us, when we insisted we certainly didn’t want her picture taken or posted anywhere, just of our daughter for our own use.
No smile, not one bit of reassurance to my daughter who could feel the tension rising between us and the manager and was wondering what was happening If l hadn’t promised it to my daughter, l would have left there and then.
I will definitely not give them my money for my second daughter’s piercing and will now stop buying from them. Absolutely disgraceful service!! They are just after the money.

Had my 7 month old daughter Ears pierced there when she was around 4 and half months .

I was using the solution as they said etc however the lady who pierced my daughters ears when I wanted to take them out to change them I realised how tight the back of the earrings was ! I finally removed the studs Claire’s had put in her ears and there was big scabs on the back of her ears where they put the back to close to my little girls ear she was crying in so much pain I’m so glad i took them out to clean otherwise I would of never realised they was to tight for her little ears !
Also I put new earrings in and one of them have started to go infected where it had so much trauma from it being to tight with the previous earrings I do not recommended if anything go to a pharmacy or tattoo shop to have these done as you would think for the price and brand they would be very good but they are not at all .

some of the body jury is a bit overpriced but staff are more than willing to help you

Staff were very polite, recommended my friend with some silver earrings. She was very happy.

Went to have my daughter's ears pierced after 12pm like I was told on the phone as two piercers would be available to do my babys ears at the same time and I turned up to be told that they are on a lunch break until 1.30pm. Came back at 1.30pm to be told that the manager who was just on lunch is cold so she is out buying a jumper! The girl Lilly that was the only person in the shop was running back and forth trying to deal with everyone. I was having a hard enough time worrying about getting my babys ear pierced but the constant delay due to only have one staff member made everything worse. The manager then swans in still without no jumper can I add, so that must of been a lie and I feel bad that Lilly had to lie to cover her manager. Then the manager starts arguing with a customer and I have to say the way she was speaking to the other customer was disgraceful. Because she was too busy arguing what I waited 2 hours for was no longer possible and could only be done by one person which was Lilly who was rushed off her feet as it is. I was so close to getting mad in the shop but Lilly worked well under pressure and stress and I felt bad for her. Ears are pierced but I wouldn't come here for piercings again for that service and at such a high cost. LILLY get another job elsewhere you are worth better than that piss taking manager.

I was worried by previous reviews BUT we went early Saturday morning to get my daughters ears done and the lady was super friendly, helpful, prompt and advised me on any questions I had. Was super clean! And my daughter is super happy with them 💕