La Roma Pizza UK
11 21Clayton Rd, Hayes UB3 1AX, United Kingdom
4.1
155 reviews
8 comments
GH3H+RF Hayes, United Kingdom
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Monday: 11–23
Tuesday: 11–23
Wedneasday: 11–23
Thursday: 11–23
Sunday: 13–23
Tuesday: 11–23
Wedneasday: 11–23
Thursday: 11–23
Sunday: 13–23
We have now decided not to buy pizza from La roma any more due to their bad behavior and bad customer service.
Extremely disappointed.
After placing the order, the estimated time of the order increased to almost two hours. The restaurant informed me that Deliveroo couldn't find a driver.
I cancelled the order after waiting almost two hours and the policy on Deliveroo states that if the order is more than 60 minutes late then the customer is entitled to a refund. I never received the order and still got charged for food which was never consumed and waited almost 2 hours for. Deliveroo refunded me a whooping £2.51 but refused to refund the full amount!
Had this been a restaurant scenario I would have walked out and saved myself monies and the hassle.
Btw I would rate 0 stars if I could.
#deliveroodisappoints