McDonald's

It’s a rarity now to get good take away. McDonalds used to be consistent. In the last 5 times I’ve been to a McDonald’s, not just this one, something hasn’t been right. Cold chips, chewy burger, wrong items, “Ice cream machine isn’t working”… go to Burger King if you want this kind of food!

If you do collection all time nice, warm and fresh. Drive trough is generally around cold and warm. I am taking my time and getting collection. If you try to collection instant of drive trough you will see differences.

Possibly the worst McDonald’s I have visited. Have been here a few times previously and have received slow service in the drive thru every time, but visited again yesterday evening as hoping they had improved things…but no. Visited the drive thru at about 11:30pm and there was only a handful of cars…but we were waiting a total of nearly 40 minutes for 1 burger and drink. What makes it worse is that when we finally got through and paid for the order there was 1 car in front waiting at the window for their food-and were kept waiting for 10 minutes! Having worked in a fast food drive thru store myself previously I appreciate things can be slow when it’s busy…but not when it’s quiet! This is really ridiculous and the wait times need improving or there needs more staff on shifts so things run at a better pace.

Stopped of at the Salfords drive thru restaurant for some lunch with my daughter today whiles our dog is at the groomers close by. Newly refurbished #McDonalds restaurant 👍

Possibly one of the worse Mcdonalds around. Poor quality cold food.

For once could you please get the order correct, as what's the point of a drive through when you consistently get the order wrong, which means having to come inside for you to rectify it.

Since the refurb the quality of food/service has declined rapidly.

Maybe the worst McDonald's I've ever used, they closed for 3 months over the summer for a refit, It's now aimed at online ordering, delivery service etc. The site itself is much too small for the number of people who use it. A wait of 20 minutes is normal. Then they get your order wrong. You place an order online, arrive see 20 cars in the drive thru queue; no spaces to park and a massive queue inside. Don't bother.

We don't have mcdonalds that often but as a treat for the kids we decided to get a mcdonalds breakfast. We rarely go but EVERY TIME we do....EVERY TIME without fail we would have something missing from our order. Sometimes we would spot it before leaving but on some occasions we don't find out till we get home. Today was such a day. We ordered 3 x sausage and pancakes..with some other bits. My husband who ordered via drive through had a quick look in the bag and everything seemed in order so left to drive home. We were so disappointed when we opened up the pancakes for the kids. 2 were missing the sausages. Do we really have to open up eveything bit of packaging now to check that everything inside the packaging is correct too now?! No quality control. This is suppose to be a treat. We paid the full amount and expect to get what we paid fornin full! Yes we could ask for a refund or go back to get a replacement but we do not live near so each time we (esp the children) are left very disappointed.

If you want a mcdonalds and would use the drive through I definitely recommend using a different branch. We have tried to give this branch a chance time and time again..I think they've had enough chances. In a time when we have a cost of living crisis when people are willing to spend their hard earned money for a treat to help businesses... businesses should be more careful to give their customers what they asked for. Please be better Mcdonalds in Horley road.

So went through the drive through for my first big Mac meal in over a year. When I opened the bag it was like a mini kids meal. I'm sure it used to be a lot bigger than this. Had to go to the chippy shop up the road to fill up after my mcminisnack. And have they stopped supplying straws now ! And it would be nice if the food was hot.