KFC Hopwood Services

Absolutely disgusting, wrong order again ,2nd time , cold the young girl was so rude to customers saying the correct orders was I the bag even after she was shown it was wrong . Will never have a KFC again from Hopwood disgusting food and terrible service and customer services.

9:57 standing in the que and choosing my order the guy was ready to take my order and then his colleague comes and tells us to go as they are closed as it just hit 10:00…

We bought two Boneless box meals. Tasteless rubbery chicken. So tough it was difficult to understand how it could be made that way. TERRIBLE AVOID

Had a really friendly encounter with the guy on the till with the braids and I received my food in about 30 seconds!

Really really terrible. Stop employing children….

Unbelievably slow and poor service! Use Burger King next door.

Depression Era Dining

Didn’t really have any plans to eat here. Today was a planned takeaway day but rather than binge on one meal it was small nibbles at breakfast and lunch and a plan for fish and chips later. However in the end we weren’t really hungry so skipped that. We met up with a mate here and he was hungry so we went in. It wasn’t too busy but really that shouldn’t affect food quality.
Decided to order a tub of Kansas BBQ Bites and a “regular” fries. After a short wait it was served but without any brown takeaway bag so needed two hands to carry it over to the wipes but still covered in crumbs table. The crumbs would have been less of an issue with the bag.
On pulling my fork out of the chip bag to eat my bites, I was confronted with a spoon in all its plastic glory. After an initial attempt to cut the chicken I returned to ask for the correct cutlery, only to be told they had no forks and I had to eat with the spoon. Ahhh well.
Anyway onto the food. It wasn’t looking good when they tipped the contents of a larger bag of fries back into the fry station and then re-served them into my smaller bag. They’d already been sat there since I arrived. KFC fries, while thicker and skin on seem to taste like oven chips now. I genuinely don’t know how they’re cooked yet. Anyway they weren’t very hot. And onto the chicken bites. Hardly fresh and hot they had that dry, chewy texture you get when they’ve been out for a good while. The coating was slightly crunchy but mainly chewy and the meat was dried out as you’d expect, the sauce helped give some moisture to the dish and it hadn’t reached the point of inedible, but it was really substandard.
So if your idea of KFC is eating lukewarm food with a spoon, this is the place for you.
I don’t think this review is unfair, other reviews and the overall score reflect the effort needed to improve things here. The search for forks has hopefully been concluded but in all honesty I’d rather wait a bit longer for some hot fresh food.

A perfect example of kanban and flow management gone wrong. The packing team were focusing on waiting for the left side of the screen to be ready whilst the rest of the orders sat and went cold despite being ready and could have been packed whilst the larger orders waited. If you have 10 slots on your kanban screen, check your hotplate and see if you can clear orders ready to go instead of making everyone wait whilst you stand around chatting!

Food is alright, I have had better hot wings... waited a bit for the food while we saw all the food ready behind the counter but the young lady (very friendly) was too busy taking orders from the queue so she couldn't pack the food. Unfortunately the food was not very warm but still OK. Wouldn't stop again and get food from this place again.