Flames Pizza (Swansea)

If I could give less than 1 star I would. Food was ordered at 7pm and was supposed to arrive at 7 : 45. It arrived cold at 8 : 30.
Not only was it late but some things were
missing. After speaking to a very rude woman on the phone who offered me a discount on my next order ( as if I'd use them again ). She offered to write my name on a piece of paper next to the phone and they'd look out for my name... How professional.
I spoke with the manager who brought the rest of my order but by the time the rest arrived it was gone 9pm.
Wouldn't recommend this place to my worst
enemy.
Awful service

One star! Because thats the lowest it will allow me to mark this business, as a regular customer for a number of years, this takeaway is going to the dogs and fast! Every order ive placed over the course of the last 3 wks, has been considerably late or missing an item I ordered! Waiting on replacements is ok I guess, as long as you dont have children to feed, its a real shame to see this company turn into the joke it has become, on a better note their delivery driver who they sacked! then called back in to fix their mistakes and apologise! On their behalf! is a lovely person, and could probably run the place better than their whole team. Again it hurts to say this as i did really like their food, but the sheer level of incompetence, and disruption their mistakes cause is simply too much!

Fabulous takeaway. Pizzas are lovely fresh and just the way we like them. The fried chicken mini fillets are delicious! Have been ordering multiple times over the past six months and food has always arrived hot. Many thanks to all the team there

Absolutely shocking !!!
Nearly 2hrs for my order.
Wen it came it was FREEZING COLD!!!
I rang for my money bk . It's been 2 hours + and still no driver to return our food.
Manager was USELESS.
never will I buy anything again

Absolutely the best kebab in pontardawe,Eddie is the friendliest and most helpful person ever,definitely recommend this place

beautiful kebab , eddie was very helpful and made a beautiful kebab :) , 10out of 10

I’ve been coming here for 3 years, the food is outstanding! Always quick. Great customer service, always polite. The calzones are unreal!

I have pizza here sometimes. It’s a bit greasy, but it is filling. Last time however, I asked for a barbecue base, yet received a horrible tomato base that had chunks of who knows what in it.