CARE Fertility Tunbridge Wells

Clean, welcoming and understanding! Plus it was successful!
Edit: 33 weeks pregnant with a very healthy baby boy. 1st attempt too, Thank you

I wouldn't recommend this clinic to anybody. My experience of the clinic is nothing was consistent always saw a different nurse. Not very compassionate in a very emotional and stressful time. I will be seeking future treatment elsewhere.

The care & treatment my husband & I received was outstanding & care fertility have made our dreams come true.
Each & every member of staff where friendly, attentive & helpful.
We plan to come back to care fertility again in the future x

I can’t rate Care Fertility highly enough. We attended the clinic for our second round of IVF after having an appalling experience with another fertility clinic so we were a bit jaded and apprehensive about what to expect. From the moment we walked in the door to our last appointment we felt cared for and in great hands. All of the staff are so friendly and make you feel like a human and not just a number!

We had a wonderful experience at CF Tunbridge Wells. The team is excellent and couldn't recommend it more. They are always available for answering questions, are really caring and have a great success rate! We will use them again for sure :)

It’s mixed experience, we had done with this clinic few years before they used to be great, here is why we choose them again. Unfortunately, a lot of things changed, more profitable interest than actual doctor abilities. First part, the receptionist, we asked about information about financial package, she said she doesn’t know and no any information available, she made promise to contact me, but no reply. Second, the scan team are great but the nurse (examination)who in charge to take blood was awful. Finally, the doctor, left huge amount of embryos in the tummy, and with only two left blaster cyst, one is less good, still offer me to frozen. Does she understand what is priority of her cline? Very disappointing. My advise is checked the doctors ability, they used to have really good consultant, but I think he is in their London branch.

I had three cycles of ivf at care Tunbridge Wells (aged 37 years when started, AMH of 1.4, trying to conceive 3 years, ectopic pregnancy Jan 2019, one child already). Our first round of Ivf was during the first covid lockdown. I had already stimmed and heard nothing from the team re a plan but accepted it was unusual times. I went along to my first scan and was told the round would be ‘freeze all’. Between my initial appointment with the doctor and starting my first round, my AMH result came back but no one discussed the low result and the very slim chance of actually having any embryos to freeze). This was my first round and I wasn’t given any other option but to go ahead. Whilst 2 eggs fertilised and one to blastocyst it was not good enough to freeze and was discarded. This was a pointless round and despite it being unusual circumstances, no refund/partial refund was offered (this round cost me 6K)-after much chasing I was eventually refunded 1K. The second round was as predicted although the treatment protocol was not adapted at all from the first. Still no one discussed what my low AMH results mean. The third round was a disaster as half the follicles had already ruptured by the time of egg collection. This was supposed to be a mild stimulation round with clomid but this actually ended up costing the same in medication as previous rounds.

When we embarked on IVF, we were given odds of 40%. During my third round a Nurse mentioned they had seen ‘one’ previous success with AMH as low as mine. I then spoke to an independent doctor who confirmed the odds per round for my AMH levels are at most 5%. To be honest I wish the clinic had been honest about this from the beginning as well as the low chance of having anything to ‘freeze’ so we could make informed choices. I know we have a responsibility to research this ourselves but it’s very difficult to find out this information. We both agree that we were led to believe we had a good chance with IVF at the beginning (we were told 40% per round at our initial consultant with the doctor and this was not revised once my AMH results came in).

Also on 3 occasions, when I contacted the doctor via email she did not even reply. I’ve spent over 17K and the doctor can’t even reply to an email. To be honest my husband and I find this very unsatisfactory.

Despite having had two failed embryo transfers of good grade embryos, I’ve never been offered any tests/mock cycle. I think we only stuck with the clinic as it was during covid restrictions and was local. We moved to another clinic and it was so refreshing. They did mock cycles and gave me medication to thicken lining. We are now pregnant.

I think in reality care fertility would never advise you to stop as making money is very obviously the primary focus. Anyone who does proceed with low AMH needs to try to have a clear picture of how many rounds they are willing to fund/go through and also needs to research from the outset about the odds (it is really hard to find this information online but some clinics will be much more upfront about this). Care fertility were all round disappointing.

Update- re the response from Care below, I did write a complaint regarding our experience, but never reached a satisfactory resolution with Care. No one from Care has contacted me since.

Couldn’t have had a better experience!! Even during lockdown! The staff were ALL so amazing abs the amount of detail explained about everything was so amazing! It made the experiences so much better than anyone could hope for. The estimated due date was spot on too - Currently baby girl is 3 months old!