Bishops Guildford

Car was not prepared for test drive. Had not been cleaned as there was white dog hair in the car, hand marks on the doors and windows ect. We are in a COVID 19 alert and yet this is the standard this dealership presents. we had traveled for over an hour to this dealership today, so not local. They also double booked us, so after returning from test drive we waited for over 20 minutes, before giving up and handing the keys to another member of staff and walked away. Astounded.

I rang them and spoke with the Service Department asking if I could bring my FIAT to be repaired after a breakdown in the middle of a motorway and they said yes. So I arranged roadside recovery and brought my car to this dealer. As soon as I arrived I met an unfriendly and less than polite guy who rudely and assertively dismissed me out saying that they had no interest in dealing with my Fiat. I could not reply or ask for any other advice and had to bring my car to another garage, obviously paying a double trip with the recovery people. Very poor customer care. Significantly below the usual Fiat standards.

Their sales team create a friendly & welcoming atmosphere. Rob and John were extremely helpful & responsive and the dealership stands out by contrast to many others. I would certainly recommend them for new or pre-owned vehicles. I'm very happy and will go back

Totally unhelpful, staff lolloped all over desks.
Have not repaired faults with a new second hand vehicle which had supposedly been through a high service checks. Basically driving a dangerous vehicle that can cut out at anytime, possibly a cause of a potential accident. Garage fully aware there are faults and they are denying that a battery fault can not cut out a vehicle even though the start stop fails to function and they had to replace corroding brake cables. If I had the chance I would never go to this garage ever again. The only reason I have given a star is that I am unable
to post without highlighting one!

*ATTENTION* ATTENTION*

Do not conduct ANY Business with this pathetic joke of a car dealership, their customer service and car standard is absolutely abysmal. A car crash of an organisation - no pun intended. I bought a fairly new used car, when i picked up the car and drove it back home - the car started to vibrate and shaked excessivley at motorway speeds. This is callous and dangerous to sell a car to a customer when it's not roadworthy. In addition, the rear wiper blade was broken. I asked several times before picking the car up for the service checklist, it took three weeks for them to get back to me on this. They sold a car on the deception that is has been through the appropriate checks when this was all A LIE! To top it off the courtesy car they gave me broke down the motorway, which Tony threatened me to pay excess LOL!

I have since noticed on the service checklist that they happily sold a car with 80% wear gone on the front and rear brakes, squeaking noise when reversing and car movement when braking at high speeds. Tony (attached photo) is running a sinking ship - do not alight here. Robert has to be the most sarcastic, rude salesman i have ever witnessed.This company cut corners to save on time and money, but this can lead to your sudden death. Is it worth it?

I am still waiting for Tony to get back to me regarding the wear on the brakes as this is not the expectation i expect from a "FCA regulated" company.

I brought my Jeep Grand Cherokee in for a media fault.
I've not had a great experience in the past with dealerships, however Bishops Guildford surpassed my expectations.
They were very fair and reasonable with regards to the cost of the fix required for the vehicle.
The car was cleaned inside and out and the video sent for the complimentary vehicle health check was much appreciated.
The Service Advisor, Nick, and his Manager were extremely polite and helpful - thank you.
I will definitely come back again.

AMAZING service from the whole team at Bishops Guildford! Big shout out to Michael who made the process of getting a new car super easy and simple. Any question or issue was answered within a few minutes of sending a message, and I can confidently say it was the best service I've had at any dealership before!

Friendly staff but I was expecting to be talked through the car a bit first not just given the keys and sent off for a test drive. It's great not feeling pressured to buy but a bit more info would have been helpful as I felt like I had to make an effort to extract the info I needed. I was hoping to be shown how the entertainment system worked but was told I'd be shown when the car was delivered. The guys knew I wouldnt be buying that day as they didn't have the colour I was after so maybe that's why but with more enthusiastic service I'd at least be more likely to return in the future if they had a car I wanted.