Firecraft Fireplaces Ltd

Brilliant family run fireplace and stove showroom. Two floors full of gas, electric and woodburning stoves, fires and fireplaces. Really liked the modern suspended stove upstairs. 👍🔥

I have had several issues with regards my install and at one point assured them I would not leave a negative review but the latest issue is the straw that broke the camels back. The first issue I had was during the modification of the existing opening where only one small lintel was used at the front of the opening. I queried that surely another was required at the back and was told that it wasn't. Thankfully I had a builder working on another project who confirmed a further lintel was required and this was duly installed. it is safe to say at this point I had developed serious doubts as to the competency of the company. However against my better judgement ( I nearly stopped the job on day 2!) I allowed them to continue. Once the install was completed I attempted to wipe down the faux wood surround with a wet paper towel as there was residual plaster on it. having done this the paint flaked off exposing the bare white mould underneath. I accept this was a manufacturing defect but after contacting firecraft the spoke with the manufacturer and the response was that a tub of touch up paint would be sent to me. This is unacceptable, if you bought a new car and the paint flaked off due to a manufacturing defect you would not expect the manufacturer to send you a tub of touch up paint in the post! I told firecraft as much and a replacement was organised (yet to appear). I was now doubting firecraft even more. Prior to the install I was informed by the company that they needed to speak with the manufacturers of the stove to see if it was permissible to fit a smaller (existing) liner to the larger outflow on the stove. I was informed that they had been given the all clear to do this. After the install I contacted the manufacturer of the stove myself and queried this, also providing photos of the old liner inserted into the larger outflow. Their response was quite a shock, it was a categorical no! Further more they also explained that from the images I provided they could see that the liner was not insulated and this was required as the stove I had installed also had a boiler jacket fitted. They also explained that any requests from an installer to deviate from the manufacturers recommendations are recorded by themselves and that they had no such copy of a request from Firecraft! I also queried if the stove had access within it to allow the flue to be swept, they informed me that it didn't and this stove required either a telescopic attachment or and inspection panel above the stove to facilitate this. My install had neither. thus far I had to press for lintels to be installed, had a defective surround, the install was not compliant with the manufacturers recommendations and there was no ability to access the flue for cleaning which is against regulations. Enough was enough, I went straight to HETAS as there were very clear safety issues with this stove install which luckily for Firecraft they hadn't signed off. Having provided HETAS with photographic evidence and a summary of my conversation with the manufacturer there response was DO NOT USE THE APPLIANCE! I then contacted Firecraft and I am not ashamed to say my language was colourful, they were playing with my safety after all! I informed them that all remedial work was to be carried out at their expense, to be fair, they agreed. They tried to install a new insulated liner in rather inclement weather but it snapped. They had also prior to this fitted and inspection panel to the flue, but not sealed it with the cover as they didn't have the screws! Today, due to the missing cover, I have had to remove 4 ravens from my living room which now has a significant covering of bird excrement. Thankfully I have not paid them the full amount for the install and still owe them £4000. Firecraft, if you can't be bothered installing something properly, then I can't be bothered paying for it.

thank you Firecraft Chorley for 2 amazing jobs! cannot recommend this company enough! Absolutely brilliant job! the team worked so hard, I was so worried because we had just decorated the house and didn’t want any damage - we need not worry - professional team worked really hard to install 2 balanced flue gas fires! so pleased!

Outstanding service from the lads at Firecraft. From the moment of speaking to them to ask about removing an old gas fire and hearth to picking a new wood burning stove they have been incredibly helpful. They talked us through everything we would need to support our new wood stove, and answered any questions we might have.
Originally they planned to work on our fireplace for 4 days and the lads who turned up were friendly and helpful. They talked us through what they would be doing and ensured they would cover the remaining furniture so they could limit the dust.
Considering they were taking out an old fireplace unit, adding a flue and a new stove they completed everything in 2 days.
Being new to all this we were shown how to light the new stove, how to clean it, given new gloves and tools and answering more questions we had.
Overall the service from start to finish was excellent and we absolutely love pur new wood burner.

Really pleased with the Fire Stove I have and a great service from Darren and Harrison. These guys are very professional providing you the right advice and providing the right fire that fits you. It is hard to find a company that delivers on service and product nowadays but these Fire craft Fireplaces tick all the boxes. Thanks Team

Great service from start to finish. The team took us through design options and fire types before decision was made to go ahead. Sales team were not pushy at all and gave us time to think about what we really wanted. Installation team lead by Dan were very courteous and worked meticulously to get the fireplace & fire installed. We are delighted with the result and would wholeheartedly recommend Firecraft Fireplaces if you are looking to install or replace an existing fireplace.

We love our log burner from fire craft. Such a great service, punctual, worked above and beyond to complete the fitting of our new fire to a very high standard. Friendly team with superb after care service. Highly recommend. Thank you guys. 😀

What a fantastic company !! From our initial appointment at home we received a very competitive quotation they explained everything from start to finish and as you can see by the photo the finish is fantastic the lads worked very hard and I highly recommend this company you won’t be disappointed keep up the great work and thank you for giving us our dream fire